How To Fix /SAPAPO/SRVF_SRVFILL023 - Exclusion reasons for sales orders could not be determined

SAP Error Message - Details

• Message type: E = Error

• Message class: /SAPAPO/SRVF_SRVFILL -

• Message number: 023

• Message text: Exclusion reasons for sales orders could not be determined

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SAPAPO/SRVF_SRVFILL023 - Exclusion reasons for sales orders could not be determined ?

  The SAP error message /SAPAPO/SRVF_SRVFILL023 indicates that the system was unable to determine exclusion reasons for sales orders during the planning process in SAP Advanced Planning and Optimization (APO). This error typically arises in the context of demand planning or supply network planning when the system is trying to process sales orders but encounters issues related to exclusion criteria.
  Causes:
  
  Missing Configuration: The exclusion reasons for sales orders may not be properly configured in the system. This could be due to missing entries in the relevant customizing settings.
  Data Inconsistencies: There may be inconsistencies or missing data in the sales order records that prevent the system from determining the appropriate exclusion reasons.
  Master Data Issues: Problems with master data, such as product master or customer master records, can lead to this error if the necessary attributes for exclusion are not defined.
  Planning Version Issues: The planning version being used may not have the correct settings or data related to exclusion reasons.
  Authorization Issues: Users may not have the necessary authorizations to access the data required for determining exclusion reasons.
  
  Solutions:
  
  Check Configuration: Review the configuration settings for exclusion reasons in the SAP APO system. Ensure that all necessary entries are made in the customizing settings.
  
  Transaction Code: /SAPAPO/SDP1 (for demand planning) or /SAPAPO/SNP1 (for supply network planning).
  
  
  Validate Sales Orders: Check the sales orders that are causing the error for any missing or inconsistent data. Ensure that all required fields are filled out correctly.
  Review Master Data: Ensure that the relevant master data (product, customer, etc.) is complete and correctly configured. Check for any missing attributes that may be required for exclusion reasons.
  Check Planning Version: Verify that the planning version being used has the correct settings and data. You may need to switch to a different version or update the current one.
  Authorization Check: Ensure that the user has the necessary authorizations to access the data related to sales orders and exclusion reasons.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance on troubleshooting.
  Documentation: Refer to the SAP APO documentation for detailed information on configuring exclusion reasons and understanding the planning process.
  Community Forums: Engage with SAP community forums or support channels for insights from other users who may have encountered similar issues.
  
  If the problem persists after checking the above points, it may be beneficial to involve your SAP Basis or functional team for further investigation and resolution.