How To Fix /SAPAPO/RELH013 - Changes not allowed due to active customer exit

SAP Error Message - Details

• Message type: E = Error

• Message class: /SAPAPO/RELH -

• Message number: 013

• Message text: Changes not allowed due to active customer exit

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SAPAPO/RELH013 - Changes not allowed due to active customer exit ?

  The SAP error message /SAPAPO/RELH013 Changes not allowed due to active customer exit typically occurs in the SAP Advanced Planning and Optimization (APO) module when a user attempts to make changes to a planning object (like a planning book or a data view) that is restricted by a customer exit. Customer exits are enhancements that allow customers to add their own functionality to standard SAP applications without modifying the original code.
  Cause:
  The error is triggered because there is an active customer exit that restricts changes to certain data or planning objects. This is often implemented to enforce business rules or to ensure data integrity. The specific customer exit may have been designed to prevent modifications under certain conditions, which could be related to the status of the planning object, user roles, or other business logic.
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Identify the Customer Exit: 
  
  Check the documentation or code associated with the customer exit that is causing the restriction. This may require collaboration with your ABAP developers or SAP consultants who can analyze the code.
  
  
  
  Review Business Logic: 
  
  Understand the business logic implemented in the customer exit. Determine if the restriction is still valid or if it needs to be modified to allow the required changes.
  
  
  
  Modify the Customer Exit: 
  
  If the restriction is no longer necessary, you can modify the customer exit to allow changes. This requires ABAP development skills and should be done carefully to avoid unintended consequences.
  
  
  
  Consult SAP Notes: 
  
  Check the SAP Support Portal for any relevant SAP Notes that might address this issue. There may be updates or patches that can resolve the problem.
  
  
  
  Testing: 
  
  After making any changes, thoroughly test the functionality to ensure that the changes do not introduce new issues.
  
  
  
  User Training: 
  
  If the restriction is valid and necessary, ensure that users are trained on the conditions under which changes are allowed and how to work within those constraints.
  
  
  
  Related Information:
  
  Customer Exits: These are part of the SAP enhancement framework and can be found in transaction SMOD (to find the exit) and CMOD (to implement the exit).
  Debugging: If you have access, you can use the debugger to step through the code and see exactly where the restriction is being enforced.
  SAP Community: Engaging with the SAP Community forums can provide insights from other users who may have encountered similar issues.
  
  If you are not familiar with ABAP or the specifics of customer exits, it may be beneficial to involve a technical consultant or SAP support to assist in resolving the issue.