How To Fix /SAPAPO/PUIA_MESS317 - Internal technical problem. The Critical Sales Orders could not be read.

SAP Error Message - Details

• Message type: E = Error

• Message class: /SAPAPO/PUIA_MESS -

• Message number: 317

• Message text: Internal technical problem. The Critical Sales Orders could not be read.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message /SAPAPO/PUIA_MESS317 - Internal technical problem. The Critical Sales Orders could not be read. ?

  The SAP error message /SAPAPO/PUIA_MESS317 indicates that there is an internal technical problem preventing the system from reading critical sales orders. This error typically occurs in the context of SAP Advanced Planning and Optimization (APO) and can be caused by various factors. Here’s a breakdown of potential causes, solutions, and related information:
  Causes:
  
  Data Inconsistency: There may be inconsistencies in the data related to sales orders, such as missing or corrupted entries in the database.
  Authorization Issues: The user may not have the necessary authorizations to access the sales order data.
  System Configuration: Incorrect configuration settings in the APO system or integration issues with the SAP ERP system can lead to this error.
  Technical Issues: There could be underlying technical issues, such as database connectivity problems or issues with the APO application server.
  Transport Issues: If recent changes were transported to the system, they might not have been properly implemented or could have introduced errors.
  
  Solutions:
  
  
  Check Data Consistency:
  
  Use transaction codes like SE11 to check the database tables related to sales orders for any inconsistencies.
  Run consistency checks in APO to identify and resolve any data issues.
  
  
  
  Review Authorizations:
  
  Ensure that the user encountering the error has the necessary authorizations to access the sales order data.
  Use transaction SU53 to analyze authorization failures.
  
  
  
  Verify Configuration:
  
  Review the configuration settings in both SAP ERP and APO to ensure they are correctly set up for sales order processing.
  Check the integration settings between SAP ERP and APO.
  
  
  
  Check System Logs:
  
  Use transaction SM21 to check the system log for any related error messages that could provide more context about the issue.
  Review the application logs using transaction SLG1 for any relevant entries.
  
  
  
  Database and Technical Checks:
  
  Ensure that the database is functioning correctly and that there are no connectivity issues.
  Check for any recent changes or transports that might have affected the system.
  
  
  
  Contact SAP Support:
  
  If the issue persists after performing the above checks, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including any relevant logs and system configurations.
  
  
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide patches and updates.
  Documentation: Review the official SAP documentation for APO and sales order processing for any additional troubleshooting steps or best practices.
  Community Forums: Engage with the SAP Community or other forums where users may have encountered similar issues and can share their solutions.
  
  By following these steps, you should be able to diagnose and potentially resolve the error message /SAPAPO/PUIA_MESS317.