How To Fix /SAPAPO/PDEM_GEN_SRV104 - Error when calling ATP (product: &1, in location: &2)

SAP Error Message - Details

• Message type: E = Error

• Message class: /SAPAPO/PDEM_GEN_SRV -

• Message number: 104

• Message text: Error when calling ATP (product: &1, in location: &2)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message /SAPAPO/PDEM_GEN_SRV104 - Error when calling ATP (product: &1, in location: &2) ?

  The SAP error message /SAPAPO/PDEM_GEN_SRV104 typically occurs in the context of Advanced Planning and Optimization (APO) when there is an issue related to Available-to-Promise (ATP) checks for a specific product at a given location. This error can arise due to various reasons, including configuration issues, master data inconsistencies, or system settings.
  Cause
  
  Master Data Issues: The product or location may not be properly defined in the system. This includes missing or incorrect master data such as product master, location master, or stock levels.
  Configuration Problems: The configuration settings for ATP checks may not be correctly set up in the system. This includes settings in the APO system or in the integration with the ERP system.
  Stock Availability: There may be no stock available for the product at the specified location, or the stock may not be properly allocated for ATP checks.
  Planning Version: The planning version being used may not be active or may not have the necessary data for the ATP check.
  Integration Issues: There could be issues with the integration between SAP ERP and SAP APO, leading to data inconsistencies.
  
  Solution
  
  Check Master Data: Verify that the product and location are correctly defined in the system. Ensure that the product master data is complete and that the location has the necessary stock information.
  Review Configuration: Check the configuration settings for ATP in the APO system. Ensure that the settings align with the business requirements and that the ATP check is properly configured.
  Stock Levels: Confirm that there is available stock for the product at the specified location. If stock is not available, consider adjusting stock levels or reviewing allocation settings.
  Planning Version: Ensure that the planning version being used is active and contains the necessary data for the ATP check. You may need to activate or update the planning version.
  Integration Check: Review the integration settings between SAP ERP and SAP APO. Ensure that data is being transferred correctly and that there are no errors in the integration process.
  Logs and Traces: Check the system logs and traces for any additional error messages or warnings that may provide more context about the issue.
  
  Related Information
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review the SAP documentation related to ATP checks in APO for detailed information on configuration and troubleshooting.
  Community Forums: Consider checking SAP Community forums or other user groups for similar issues and solutions shared by other users.
  
  If the issue persists after following these steps, it may be beneficial to engage with SAP support for further assistance.