How To Fix /SAPAPO/PDEM_CLD_SRV006 - Error when resetting PSM trigger (service &1, trigger &2)

SAP Error Message - Details

• Message type: E = Error

• Message class: /SAPAPO/PDEM_CLD_SRV -

• Message number: 006

• Message text: Error when resetting PSM trigger (service &1, trigger &2)

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SAPAPO/PDEM_CLD_SRV006 - Error when resetting PSM trigger (service &1, trigger &2) ?

  The SAP error message /SAPAPO/PDEM_CLD_SRV006 typically occurs in the context of SAP Advanced Planning and Optimization (APO) when there is an issue with resetting a Production Supply Management (PSM) trigger. This error can arise due to various reasons, including data inconsistencies, configuration issues, or problems with the underlying business logic.
  Cause
  The error message indicates that there is a problem with resetting the PSM trigger for a specific service and trigger combination. Common causes include:
  
  Data Inconsistencies: There may be inconsistencies in the data related to the service or trigger that is being reset.
  Configuration Issues: The configuration settings for the PSM or related components may not be set up correctly.
  Business Logic Errors: There may be issues in the business logic that prevent the trigger from being reset.
  Authorization Issues: The user may not have the necessary authorizations to perform the reset operation.
  System Performance: If the system is under heavy load, it may lead to timeouts or other performance-related issues.
  
  Solution
  To resolve the error, you can follow these steps:
  
  
  Check Data Consistency:
  
  Verify the data related to the service and trigger. Ensure that all necessary data is present and correctly configured.
  Use transaction codes like /SAPAPO/SDP94 or /SAPAPO/SDP95 to check the relevant data.
  
  
  
  Review Configuration:
  
  Check the configuration settings for PSM in the SAP system. Ensure that all necessary settings are correctly defined.
  Review the settings in transaction /SAPAPO/PSM to ensure they are appropriate for your business processes.
  
  
  
  Analyze Logs:
  
  Check the application logs for any additional error messages or warnings that may provide more context about the issue.
  Use transaction SLG1 to view application logs related to PSM.
  
  
  
  Check Authorizations:
  
  Ensure that the user executing the reset has the necessary authorizations to perform the operation. This may involve checking roles and authorizations in transaction PFCG.
  
  
  
  System Performance:
  
  Monitor system performance and check for any bottlenecks. If the system is under heavy load, consider scheduling the reset operation during off-peak hours.
  
  
  
  Consult Documentation:
  
  Refer to SAP Notes and documentation related to the specific error message for any known issues or patches that may address the problem.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above steps, consider reaching out to SAP Support for further assistance. Provide them with the error message details and any relevant logs.
  
  
  
  Related Information
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as /SAPAPO/PSM, /SAPAPO/SDP94, and /SAPAPO/SDP95.
  SAP Notes: Search for SAP Notes related to /SAPAPO/PDEM_CLD_SRV006 for any specific fixes or recommendations.
  Documentation: Review SAP documentation on PSM and APO for best practices and troubleshooting tips.
  
  By following these steps, you should be able to identify and resolve the issue causing the /SAPAPO/PDEM_CLD_SRV006 error when resetting the PSM trigger.