How To Fix /SAPAPO/PDEM323 - Customer-facing location for prod. &1 (order &2 item &3) not found by ATP

SAP Error Message - Details

• Message type: E = Error

• Message class: /SAPAPO/PDEM -

• Message number: 323

• Message text: Customer-facing location for prod. &1 (order &2 item &3) not found by ATP

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SAPAPO/PDEM323 - Customer-facing location for prod. &1 (order &2 item &3) not found by ATP ?

  The SAP error message /SAPAPO/PDEM323 indicates that the system could not find a customer-facing location for a specific product and order item during the Available-to-Promise (ATP) check. This typically occurs in the context of Advanced Planning and Optimization (APO) in SAP, particularly when dealing with order fulfillment and inventory management.
  Cause:
  
  Missing Location Data: The customer-facing location (such as a distribution center or warehouse) for the specified product is not defined in the system.
  Incorrect Configuration: The configuration for the product in the APO system may not be set up correctly, leading to the inability to find the location.
  Master Data Issues: There may be issues with the master data, such as missing or incorrect entries for the product, location, or customer.
  ATP Settings: The ATP settings for the product may not include the necessary locations or may not be configured to check the correct locations.
  Product Availability: The product may not be available in the specified location, or the location may not be set up to handle the product.
  
  Solution:
  
  Check Master Data: Verify that the customer-facing location is correctly defined in the master data for the product. Ensure that the product is assigned to the correct location in the system.
  Review Configuration: Check the configuration settings in the APO system to ensure that the ATP check is set up to include the relevant locations for the product.
  Update ATP Settings: If necessary, update the ATP settings to include the customer-facing location for the product. This may involve adjusting the location product master data or the ATP check configuration.
  Validate Availability: Ensure that the product is available in the specified location. If it is not, consider adjusting inventory levels or reassigning the product to a different location.
  Consult Documentation: Review SAP documentation or consult with your SAP support team for specific configuration steps related to ATP and location management.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes such as /SAPAPO/LOC3 (Location Product Master) or /SAPAPO/ATP (ATP Check) to investigate and resolve the issue.
  SAP Notes: Check for any relevant SAP Notes that may address known issues or provide additional guidance on this error message.
  User Exits and BAdIs: If custom logic is implemented, review any user exits or Business Add-Ins (BAdIs) that may affect ATP checks and location determination.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it. If the issue persists, consider reaching out to your SAP support team for further assistance.