How To Fix /SAPAPO/PCM064 - Campaign creation using optimizer: No connection to liveCache

SAP Error Message - Details

• Message type: E = Error

• Message class: /SAPAPO/PCM -

• Message number: 064

• Message text: Campaign creation using optimizer: No connection to liveCache

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SAPAPO/PCM064 - Campaign creation using optimizer: No connection to liveCache ?

  The SAP error message /SAPAPO/PCM064 Campaign creation using optimizer: No connection to liveCache typically indicates that the SAP system is unable to establish a connection to the LiveCache database, which is essential for certain functionalities in SAP Advanced Planning and Optimization (APO), particularly when using the optimizer for campaign creation.
  Causes:
  
  LiveCache Service Not Running: The LiveCache service may not be started or is down.
  Network Issues: There could be network connectivity issues between the SAP application server and the LiveCache server.
  Configuration Issues: Incorrect configuration settings in the SAP system or LiveCache settings.
  Database Issues: The LiveCache database may be corrupted or experiencing issues.
  Authorization Issues: The user may not have the necessary authorizations to access LiveCache.
  
  Solutions:
  
  
  Check LiveCache Status:
  
  Ensure that the LiveCache service is running. You can check this in the SAP system using transaction LC10 or LC11 to monitor the LiveCache status.
  If it is not running, start the LiveCache service.
  
  
  
  Network Connectivity:
  
  Verify that there are no network issues preventing the SAP system from connecting to the LiveCache server. You can use tools like ping or telnet to check connectivity.
  
  
  
  Configuration Settings:
  
  Review the configuration settings in the SAP system for LiveCache. Ensure that the connection parameters (like hostname, port, etc.) are correctly set in the SAP system.
  Check the RZ10 transaction for profile parameters related to LiveCache.
  
  
  
  Database Health:
  
  Check the health of the LiveCache database. If there are issues, you may need to perform a database recovery or maintenance.
  
  
  
  User Authorizations:
  
  Ensure that the user executing the campaign creation has the necessary authorizations to access LiveCache. You can check this in transaction SU53 or SU01.
  
  
  
  Restart Services:
  
  If the above steps do not resolve the issue, consider restarting both the SAP application server and the LiveCache server.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Refer to the official SAP documentation for LiveCache and APO for more detailed information on configuration and troubleshooting.
  Support: If the issue persists, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to diagnose and resolve the connection issue with LiveCache in your SAP system.