How To Fix /SAPAPO/OO_TR631 - The IGS or GIS tool is not currently available

SAP Error Message - Details

• Message type: E = Error

• Message class: /SAPAPO/OO_TR -

• Message number: 631

• Message text: The IGS or GIS tool is not currently available

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SAPAPO/OO_TR631 - The IGS or GIS tool is not currently available ?

  The SAP error message /SAPAPO/OO_TR631 indicates that the Integrated Graphics System (IGS) or the Graphics Information System (GIS) tool is not currently available. This error typically occurs in the context of SAP Advanced Planning and Optimization (APO) when users attempt to access graphical tools for planning or analysis.
  Causes:
  
  System Configuration Issues: The IGS or GIS might not be properly configured or activated in the SAP system.
  Service Availability: The IGS or GIS service may be down or not running on the server.
  Network Issues: There could be network connectivity problems preventing access to the IGS or GIS.
  Authorization Issues: The user may not have the necessary authorizations to access the IGS or GIS tools.
  Version Compatibility: There may be compatibility issues between the SAP version and the IGS/GIS tools.
  
  Solutions:
  
  Check Service Status: Verify that the IGS or GIS service is running. You can do this by checking the transaction codes SMICM (for IGS) or SM37 (for job monitoring) to see if there are any relevant jobs or services that are not running.
  Configuration Check: Ensure that the IGS or GIS is correctly configured in the SAP system. This may involve checking the settings in transaction SICF for IGS or GIS services.
  Restart Services: If the services are down, try restarting them. This can often resolve temporary issues.
  Network Troubleshooting: Check for any network issues that might be preventing access to the IGS or GIS. This may involve checking firewall settings or network configurations.
  User Authorizations: Ensure that the user has the necessary authorizations to access the IGS or GIS tools. This can be checked in transaction SU01 or by consulting with your SAP security team.
  Consult SAP Notes: Look for any relevant SAP Notes that might address this specific error. SAP frequently releases updates and patches that can resolve known issues.
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SICF, SMICM, and SU01 for managing services and user authorizations.
  SAP Documentation: Review the official SAP documentation for IGS and GIS for detailed configuration and troubleshooting steps.
  Community Forums: Check SAP Community forums or other user groups for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to diagnose and resolve the error related to the unavailability of the IGS or GIS tool in SAP APO.