How To Fix /SAPAPO/OM_SYNC338 - Capacity reservation data is not available in database

SAP Error Message - Details

• Message type: E = Error

• Message class: /SAPAPO/OM_SYNC -

• Message number: 338

• Message text: Capacity reservation data is not available in database

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SAPAPO/OM_SYNC338 - Capacity reservation data is not available in database ?

  The SAP error message /SAPAPO/OM_SYNC338 indicates that there is an issue with capacity reservation data not being available in the database. This error typically occurs in the context of Advanced Planning and Optimization (APO) when the system is trying to access or synchronize capacity-related information, but it cannot find the necessary data.
  Causes:
  
  Missing Data: The capacity reservation data may not have been created or saved in the database. This can happen if the planning process did not run correctly or if there were issues during data transfer.
  Data Deletion: The capacity reservation data might have been deleted or not yet generated for the relevant planning object.
  Configuration Issues: There may be configuration issues in the APO system that prevent the correct generation or retrieval of capacity data.
  Synchronization Issues: If there are issues with the integration between SAP ERP and SAP APO, it may lead to missing capacity data.
  Authorization Issues: The user may not have the necessary authorizations to view or access the capacity reservation data.
  
  Solutions:
  
  Check Data Availability: Verify if the capacity reservation data exists in the database. You can do this by checking the relevant tables in the APO system (e.g., /SAPAPO/RESERVATION).
  Run Planning Runs: If the data is missing, ensure that the planning runs (e.g., heuristic or optimizer) are executed correctly to generate the necessary capacity reservations.
  Review Configuration: Check the configuration settings in the APO system to ensure that capacity planning is set up correctly. This includes checking the settings for the planning area and the relevant key figures.
  Check Integration Settings: If you are using SAP ERP and APO in an integrated environment, ensure that the integration settings are correct and that data is being transferred properly between the systems.
  Authorization Check: Ensure that the user has the necessary authorizations to access the capacity reservation data. You may need to consult with your security team to verify this.
  Consult Logs: Review the application logs and system logs for any additional error messages or warnings that could provide more context about the issue.
  
  Related Information:
  
  Transaction Codes: You can use transaction codes like /SAPAPO/OM_ORDER or /SAPAPO/OM_RESERVATION to check for existing reservations and orders.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Refer to the SAP APO documentation for detailed information on capacity planning and reservation processes.
  
  If the issue persists after trying the above solutions, it may be necessary to engage with SAP support for further assistance.