How To Fix /SAPAPO/OM_BASIS000 - Could not connect to liveCache

SAP Error Message - Details

• Message type: E = Error

• Message class: /SAPAPO/OM_BASIS -

• Message number: 000

• Message text: Could not connect to liveCache

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message /SAPAPO/OM_BASIS000 - Could not connect to liveCache ?

  The SAP error message /SAPAPO/OM_BASIS000 Could not connect to liveCache typically indicates that there is an issue with the connection between the SAP system and the liveCache database, which is used in SAP Advanced Planning and Optimization (APO) for storing and processing planning data.
  Causes:
  
  LiveCache Service Not Running: The liveCache service may not be started or may have crashed.
  Network Issues: There could be network connectivity problems between the SAP application server and the liveCache server.
  Configuration Issues: Incorrect configuration settings in the SAP system or liveCache settings can lead to connection failures.
  Database Issues: The liveCache database may be experiencing issues, such as being down or overloaded.
  Authorization Issues: The user may not have the necessary authorizations to access the liveCache.
  
  Solutions:
  
  
  Check LiveCache Status:
  
  Ensure that the liveCache service is running. You can check this using transaction LC10 or by accessing the liveCache administration tools.
  Restart the liveCache service if it is not running.
  
  
  
  Network Connectivity:
  
  Verify that there are no network issues between the SAP application server and the liveCache server. You can use tools like ping or telnet to check connectivity.
  Ensure that the correct ports are open and not blocked by firewalls.
  
  
  
  Configuration Settings:
  
  Check the configuration settings in the SAP system for liveCache. This includes verifying the connection parameters in transaction RSCUSTV10 or RSCUSTV00.
  Ensure that the liveCache instance is correctly defined in the SAP system.
  
  
  
  Database Health:
  
  Check the health of the liveCache database. Look for any error messages or logs that indicate issues with the database.
  If necessary, perform database maintenance or consult with your database administrator.
  
  
  
  User Authorizations:
  
  Ensure that the user has the necessary authorizations to access the liveCache. Check the user roles and profiles in the SAP system.
  
  
  
  Review Logs:
  
  Check the SAP system logs (transaction SM21) and liveCache logs for any additional error messages that may provide more context on the issue.
  
  
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address specific issues related to liveCache connectivity.
  Documentation: Review the official SAP documentation for liveCache and APO for best practices and troubleshooting steps.
  Support: If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to diagnose and resolve the connection issue with liveCache in your SAP system.