How To Fix /SAPAPO/MC01_CONS009 - Action cannot be completed, an error occurred when calling the liveCache

SAP Error Message - Details

• Message type: E = Error

• Message class: /SAPAPO/MC01_CONS -

• Message number: 009

• Message text: Action cannot be completed, an error occurred when calling the liveCache

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SAPAPO/MC01_CONS009 - Action cannot be completed, an error occurred when calling the liveCache ?

  The SAP error message /SAPAPO/MC01_CONS009 indicates that an action cannot be completed due to an error occurring when calling the LiveCache. This error is typically associated with SAP Advanced Planning and Optimization (APO) and can arise from various underlying issues. Here are some potential causes, solutions, and related information:
  Causes:
  
  LiveCache Connection Issues: There may be a problem with the connection between the SAP system and the LiveCache database.
  LiveCache Not Running: The LiveCache service might not be running or has crashed.
  Data Consistency Issues: There could be inconsistencies or corruption in the data stored in LiveCache.
  Memory Issues: Insufficient memory allocation for LiveCache can lead to errors during processing.
  Configuration Issues: Incorrect configuration settings in the APO system or LiveCache can cause this error.
  Version Compatibility: There may be compatibility issues between the SAP system and the LiveCache version.
  
  Solutions:
  
  Check LiveCache Status: Ensure that the LiveCache service is running. You can check this in the SAP GUI using transaction code LC10 or LC11.
  Restart LiveCache: If the LiveCache is not responding, consider restarting the LiveCache service.
  Check Connection Settings: Verify the connection settings between the SAP system and LiveCache. Ensure that the parameters are correctly configured.
  Monitor Memory Usage: Check the memory usage of the LiveCache. If it is running low on memory, consider increasing the allocated memory.
  Data Consistency Check: Run consistency checks on the data in LiveCache. You can use transaction codes like /SAPAPO/MC01 to perform checks and repairs.
  Review Logs: Check the application logs and system logs for any additional error messages that might provide more context about the issue.
  Update Software: Ensure that both the SAP system and LiveCache are updated to the latest versions to avoid compatibility issues.
  Contact SAP Support: If the issue persists, consider reaching out to SAP support for further assistance, especially if you suspect data corruption or complex configuration issues.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as LC10, LC11, and /SAPAPO/MC01 for monitoring and troubleshooting.
  SAP Notes: Search for SAP Notes related to LiveCache and the specific error message for any known issues and fixes.
  Documentation: Review the official SAP documentation for LiveCache and APO for best practices and troubleshooting steps.
  
  By following these steps, you should be able to diagnose and resolve the error message /SAPAPO/MC01_CONS009.