How To Fix /SAPAPO/DDE013 - LiveCache communication error

SAP Error Message - Details

• Message type: E = Error

• Message class: /SAPAPO/DDE -

• Message number: 013

• Message text: LiveCache communication error

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SAPAPO/DDE013 - LiveCache communication error ?

  The SAP error message /SAPAPO/DDE013 indicates a LiveCache communication error in the SAP Advanced Planning and Optimization (APO) module. This error typically arises when there is a problem with the connection between the SAP system and the LiveCache database, which is used for storing and processing planning data.
  Causes of the Error
  
  
  Network Issues: Problems with the network connection between the SAP application server and the LiveCache server can lead to communication errors.
  
  
  LiveCache Server Down: If the LiveCache server is not running or has crashed, the SAP system will not be able to communicate with it.
  
  
  Configuration Issues: Incorrect configuration settings in the SAP system or LiveCache can cause communication failures.
  
  
  Resource Limitations: If the LiveCache server is overloaded or running out of resources (like memory or CPU), it may not respond to requests from the SAP system.
  
  
  Version Mismatch: Incompatibility between the versions of the SAP system and the LiveCache can also lead to communication errors.
  
  
  Solutions
  
  
  Check LiveCache Status: Ensure that the LiveCache server is up and running. You can check the status using transaction codes like LC10 or LC11 in the SAP GUI.
  
  
  Network Connectivity: Verify the network connection between the SAP application server and the LiveCache server. You can use tools like ping or traceroute to check connectivity.
  
  
  Review Configuration: Check the configuration settings in both the SAP system and the LiveCache. Ensure that the connection parameters (like host, port, etc.) are correctly set.
  
  
  Monitor Resource Usage: Use monitoring tools to check the resource usage on the LiveCache server. If it is overloaded, consider optimizing the workload or increasing the server resources.
  
  
  Check Logs: Review the logs for both the SAP system and the LiveCache for any error messages or warnings that could provide more context about the issue.
  
  
  Restart Services: If the LiveCache server is unresponsive, consider restarting the LiveCache service. However, ensure that this is done during a maintenance window to avoid disrupting ongoing processes.
  
  
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  
  
  Update Software: If there is a version mismatch, consider updating either the SAP system or the LiveCache to compatible versions.
  
  
  Related Information
  
  Transaction Codes: Familiarize yourself with transaction codes related to LiveCache management, such as LC10 (LiveCache Administration) and LC11 (LiveCache Monitor).
  SAP Documentation: Refer to the official SAP documentation for detailed information on LiveCache and troubleshooting communication issues.
  SAP Community: Engage with the SAP Community forums for insights and solutions shared by other users who may have encountered similar issues.
  
  If the problem persists after trying the above solutions, it may be necessary to involve your SAP Basis team or contact SAP support for further assistance.