How To Fix /SAPAPO/CULL_SERVICE018 - The following error occurred when accessing the liveCache

SAP Error Message - Details

• Message type: E = Error

• Message class: /SAPAPO/CULL_SERVICE -

• Message number: 018

• Message text: The following error occurred when accessing the liveCache

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SAPAPO/CULL_SERVICE018 - The following error occurred when accessing the liveCache ?

  The SAP error message /SAPAPO/CULL_SERVICE018 indicates that there was an issue when accessing the liveCache in the SAP Advanced Planning and Optimization (APO) system. This error can arise due to various reasons, and understanding the cause is crucial for troubleshooting and resolving the issue.
  Possible Causes:
  
  LiveCache Connection Issues: The connection between the SAP system and the liveCache may be disrupted or misconfigured.
  LiveCache Not Running: The liveCache service may not be running or may have crashed.
  Memory Issues: The liveCache may be running out of memory or experiencing performance issues.
  Database Issues: There could be underlying database issues affecting the liveCache.
  Configuration Errors: Incorrect configuration settings in the SAP APO or liveCache settings.
  Version Compatibility: There may be compatibility issues between the SAP system and the liveCache version.
  
  Solutions:
  
  Check LiveCache Status: Ensure that the liveCache service is running. You can check this using transaction code LC10 in SAP.
  Restart LiveCache: If the liveCache is not responding, consider restarting the liveCache service.
  Review Logs: Check the liveCache logs for any error messages or warnings that could provide more context about the issue.
  Check Connection Settings: Verify the connection settings between SAP APO and liveCache. Ensure that the configuration is correct.
  Monitor Memory Usage: Use monitoring tools to check the memory usage of the liveCache. If it is running low on memory, consider increasing the allocated resources.
  Database Health Check: Perform a health check on the underlying database to ensure it is functioning correctly.
  Consult SAP Notes: Look for relevant SAP Notes that may address this specific error or provide patches and updates.
  Upgrade or Patch: If there are known issues with the current version, consider applying patches or upgrading to a newer version of the software.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as LC10 (LiveCache Monitor) and LC11 (LiveCache Administration).
  SAP Documentation: Refer to the official SAP documentation for detailed information on liveCache and troubleshooting steps.
  SAP Community: Engage with the SAP Community or forums for insights from other users who may have encountered similar issues.
  SAP Support: If the issue persists, consider reaching out to SAP Support for assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.