How To Fix /SAPAPO/CIF837 - User profiles were not saved

SAP Error Message - Details

• Message type: E = Error

• Message class: /SAPAPO/CIF -

• Message number: 837

• Message text: User profiles were not saved

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message /SAPAPO/CIF837 - User profiles were not saved ?

  The SAP error message /SAPAPO/CIF837 User profiles were not saved typically occurs in the context of the SAP Advanced Planning and Optimization (APO) module, particularly when dealing with the Core Interface (CIF) between SAP APO and SAP ERP systems. This error indicates that there was an issue saving user profiles, which can affect the configuration and functionality of CIF.
  Causes:
  
  Authorization Issues: The user may not have the necessary authorizations to save user profiles in the system.
  Technical Errors: There may be technical issues such as database connectivity problems, system performance issues, or temporary system outages.
  Configuration Issues: Incorrect configuration settings in the CIF or APO system can lead to this error.
  Data Integrity Issues: Problems with the data being processed, such as missing or inconsistent data, can prevent user profiles from being saved.
  User Profile Locking: If the user profile is locked by another process or user, it may not be possible to save changes.
  
  Solutions:
  
  Check Authorizations: Ensure that the user has the necessary authorizations to modify and save user profiles. This can be done by reviewing the user's roles and authorizations in the SAP system.
  Review System Logs: Check the system logs (transaction SLG1) for any additional error messages or warnings that may provide more context about the issue.
  Check Configuration: Review the CIF configuration settings to ensure that everything is set up correctly. This includes checking the settings in both the APO and ERP systems.
  Data Validation: Validate the data being processed to ensure there are no inconsistencies or missing information that could be causing the issue.
  Retry Saving: Sometimes, simply retrying the operation after a short period can resolve temporary issues.
  Contact Support: If the issue persists, consider reaching out to SAP support for further assistance, especially if it appears to be a technical issue.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as /SAPAPO/CIF for CIF settings and /SAPAPO/USER for user profile management.
  Documentation: Refer to SAP documentation and notes related to CIF and user profiles for more detailed troubleshooting steps.
  Community Forums: Check SAP Community forums or other user groups for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to diagnose and resolve the /SAPAPO/CIF837 User profiles were not saved error effectively.