How To Fix /SAPAPO/CFM_MSG162 - Unknown error during LiveCache access

SAP Error Message - Details

• Message type: E = Error

• Message class: /SAPAPO/CFM_MSG -

• Message number: 162

• Message text: Unknown error during LiveCache access

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SAPAPO/CFM_MSG162 - Unknown error during LiveCache access ?

  The SAP error message /SAPAPO/CFM_MSG162 Unknown error during LiveCache access typically indicates that there is an issue with accessing the LiveCache database, which is used in SAP Advanced Planning and Optimization (APO) for storing and processing planning data.
  Possible Causes:
  
  Database Connection Issues: There may be a problem with the connection between the SAP application server and the LiveCache database.
  LiveCache Instance Down: The LiveCache instance may not be running or may have crashed.
  Memory Issues: Insufficient memory allocation for the LiveCache instance can lead to access issues.
  Data Corruption: There may be corruption in the data stored in LiveCache, which can prevent access.
  Configuration Issues: Incorrect configuration settings in the LiveCache or APO system can lead to access problems.
  Network Issues: Network connectivity problems between the application server and the LiveCache server can also cause this error.
  
  Solutions:
  
  Check LiveCache Status: Ensure that the LiveCache instance is up and running. You can check this using transaction codes like LC10 or LC11 in the SAP GUI.
  Restart LiveCache: If the LiveCache instance is down, restart it. This can often resolve temporary issues.
  Check Database Connections: Verify the database connection settings in the SAP system. Ensure that the connection parameters are correct and that the database is accessible.
  Monitor System Resources: Check the memory and CPU usage on the server hosting LiveCache. If resources are low, consider increasing them.
  Review Logs: Check the LiveCache logs for any error messages or warnings that could provide more insight into the issue. Logs can often be found in the LiveCache directory.
  Data Consistency Check: Run consistency checks on the LiveCache data to identify and resolve any corruption issues.
  Configuration Review: Review the configuration settings for both the APO and LiveCache systems to ensure they are set up correctly.
  Network Troubleshooting: If network issues are suspected, perform network diagnostics to ensure that there are no connectivity problems.
  
  Related Information:
  
  SAP Notes: Check SAP Notes related to LiveCache and the specific error message for any patches or updates that may address the issue.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Documentation: Refer to the official SAP documentation for LiveCache and APO for best practices and troubleshooting steps.
  
  If the issue persists after trying the above solutions, it may be necessary to contact SAP support for further assistance.