How To Fix /SAPAPO/ATP804 - Please note that the customer wants complete delivery

SAP Error Message - Details

• Message type: E = Error

• Message class: /SAPAPO/ATP -

• Message number: 804

• Message text: Please note that the customer wants complete delivery

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SAPAPO/ATP804 - Please note that the customer wants complete delivery ?

  The SAP error message /SAPAPO/ATP804 typically indicates that there is an issue with the availability check in the Advanced Planning and Optimization (APO) module, specifically related to the customer's requirement for complete delivery. This error often arises when the system cannot fulfill a sales order or delivery request in full due to stock availability issues.
  Cause:
  
  Insufficient Stock: The most common cause is that there is not enough stock available to meet the complete delivery requirement.
  Allocation Issues: The stock may be allocated to other orders or customers, preventing it from being used for the current order.
  Planning Parameters: The settings in the planning parameters may not allow for partial deliveries, leading to this error when stock is insufficient for complete fulfillment.
  Product Configuration: If the product has specific configuration requirements, it may not be possible to deliver the complete quantity requested.
  Delivery Blocks: There may be delivery blocks or restrictions set on the sales order or delivery that prevent processing.
  
  Solution:
  
  Check Stock Levels: Verify the available stock for the product in question. You can do this using transaction codes like MMBE (Stock Overview) or MD04 (Stock/Requirements List).
  Adjust Allocation: If stock is allocated to other orders, consider adjusting the allocation or prioritizing the current order if possible.
  Review Planning Parameters: Check the planning parameters in the APO system to ensure that they allow for partial deliveries if that is acceptable to the customer.
  Modify Sales Order: If the customer is flexible, consider modifying the sales order to allow for partial deliveries, if that is acceptable.
  Communicate with Customer: If complete delivery is a strict requirement, communicate with the customer regarding the expected delivery dates and any potential delays.
  Check for Delivery Blocks: Review the sales order for any delivery blocks that may be preventing the order from being processed.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VA03 (Display Sales Order), VL03N (Display Outbound Delivery), and MD04 (Stock/Requirements List) to analyze the situation.
  Configuration Settings: Review the configuration settings in the SAP system related to ATP (Available to Promise) checks and delivery processing.
  Documentation: Refer to SAP documentation or notes related to ATP checks and error messages for further insights and troubleshooting steps.
  
  By following these steps, you should be able to identify the root cause of the /SAPAPO/ATP804 error and take appropriate actions to resolve it.