How To Fix /SAPAPO/AMON_ALERTS801 - SAP liveCache not available

SAP Error Message - Details

• Message type: E = Error

• Message class: /SAPAPO/AMON_ALERTS -

• Message number: 801

• Message text: SAP liveCache not available

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SAPAPO/AMON_ALERTS801 - SAP liveCache not available ?

  The SAP error message /SAPAPO/AMON_ALERTS801 indicates that the SAP LiveCache is not available. This can occur in environments using SAP Advanced Planning and Optimization (APO) where LiveCache is a critical component for storing and processing planning data.
  Causes:
  
  LiveCache Service Down: The LiveCache service may not be running or has crashed.
  Network Issues: There may be network connectivity issues between the SAP application server and the LiveCache server.
  Configuration Issues: Incorrect configuration settings in the SAP system or LiveCache.
  Database Issues: The underlying database for LiveCache may be experiencing issues or may be down.
  Resource Limitations: Insufficient system resources (CPU, memory) on the server hosting LiveCache.
  
  Solutions:
  
  
  Check LiveCache Status:
  
  Use transaction code LC10 in the SAP GUI to check the status of the LiveCache.
  Ensure that the LiveCache instance is running.
  
  
  
  Restart LiveCache:
  
  If the LiveCache is down, restart the LiveCache service. This can often resolve temporary issues.
  
  
  
  Check Network Connectivity:
  
  Verify that there are no network issues between the SAP application server and the LiveCache server. You can use tools like ping or traceroute to check connectivity.
  
  
  
  Review Configuration:
  
  Check the configuration settings in the SAP system for LiveCache. Ensure that the connection parameters are correctly set.
  
  
  
  Database Health Check:
  
  Check the health of the database that LiveCache is using. Ensure that it is up and running without issues.
  
  
  
  Monitor System Resources:
  
  Monitor the system resources on the server hosting LiveCache. If resources are low, consider optimizing or upgrading the server.
  
  
  
  Check Logs:
  
  Review the logs for both the SAP system and LiveCache for any error messages or warnings that could provide more context on the issue.
  
  
  
  Consult SAP Notes:
  
  Look for relevant SAP Notes in the SAP Support Portal that may address specific issues related to LiveCache availability.
  
  
  
  Related Information:
  
  SAP LiveCache: A specialized database used in SAP APO for storing and processing planning data.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as LC10 (LiveCache Monitor) and LC11 (LiveCache Administration).
  SAP Support: If the issue persists, consider reaching out to SAP Support for further assistance.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the LiveCache not being available.