How To Fix SAMQP_MESSAGE011 - Virus scan error occurred: &1

SAP Error Message - Details

• Message type: E = Error

• Message class: SAMQP_MESSAGE -

• Message number: 011

• Message text: Virus scan error occurred: &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SAMQP_MESSAGE011 - Virus scan error occurred: &1 ?

  The SAP error message SAMQP_MESSAGE011, which indicates a virus scan error, typically occurs when the SAP system is unable to successfully communicate with the virus scanning software. This can happen for various reasons, and understanding the cause is essential for troubleshooting the issue.
  Causes:
  
  Virus Scan Configuration Issues: The virus scan interface may not be properly configured in the SAP system.
  Virus Scan Software Not Running: The virus scanning software may not be running or may have crashed.
  Network Issues: There may be network connectivity issues between the SAP system and the virus scanning software.
  File Size Limitations: The file being scanned may exceed the size limit set in the virus scanning configuration.
  Permissions Issues: The SAP system may not have the necessary permissions to access the virus scanning software or the files being scanned.
  Incompatible Virus Scan Software: The virus scanning software may not be compatible with the version of SAP you are using.
  
  Solutions:
  
  
  Check Virus Scan Configuration:
  
  Verify the configuration settings for the virus scan interface in SAP (transaction code SICF for HTTP services).
  Ensure that the correct virus scan software is specified and that the settings are appropriate.
  
  
  
  Ensure Virus Scan Software is Running:
  
  Check if the virus scanning software is running on the server.
  Restart the virus scan service if necessary.
  
  
  
  Network Connectivity:
  
  Test the network connection between the SAP system and the virus scanning software.
  Ensure that there are no firewall rules blocking communication.
  
  
  
  Review File Size Limits:
  
  Check the configuration for any file size limits imposed by the virus scanning software.
  Adjust the limits if necessary to accommodate larger files.
  
  
  
  Check Permissions:
  
  Ensure that the SAP system has the necessary permissions to access the virus scanning software and the files being scanned.
  Review user roles and authorizations.
  
  
  
  Compatibility Check:
  
  Verify that the virus scanning software is compatible with your version of SAP.
  Consult the SAP notes or documentation for any known compatibility issues.
  
  
  
  Related Information:
  
  SAP Notes: Check for relevant SAP Notes that may provide additional guidance or patches related to the virus scan interface.
  Documentation: Review the official SAP documentation for configuring the virus scan interface.
  Logs: Check the SAP system logs (transaction code SM21) and the virus scan logs for more detailed error messages that can help in diagnosing the issue.
  
  If the problem persists after trying the above solutions, consider reaching out to SAP support for further assistance.