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How To Fix SAML2079 - Authentication failed: User account not valid


SAP Error Message - Details

  • Message type: E = Error

  • Message class: SAML2 - SAML2 Nachrichten

  • Message number: 079

  • Message text: Authentication failed: User account not valid

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  • Self-Explanatory Message

    Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

    To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

    Unfortunately, there isn't any extra information in this error notice.



    What else can you do?

    First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

    Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

    You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.


Smart SAP Assistant

  • What is the cause and solution for SAP error message SAML2079 - Authentication failed: User account not valid ?

    The SAP error message SAML2079: Authentication failed: User account not valid typically indicates that there is an issue with the user account being used for authentication in a Single Sign-On (SSO) scenario, particularly when using SAML (Security Assertion Markup Language) for authentication.

    Causes:

    1. Invalid User Credentials: The user account may be locked, disabled, or the password may be incorrect.
    2. User Not Found: The user account may not exist in the target system or the identity provider (IdP).
    3. Configuration Issues: There may be misconfigurations in the SAML settings, such as incorrect mappings between the IdP and the Service Provider (SP).
    4. Expired User Account: The user account may have expired or is not valid anymore.
    5. User Attributes: Required attributes (like email or username) may not be correctly passed from the IdP to the SP.
    6. SAML Assertion Issues: The SAML assertion may not contain the necessary information or may be malformed.

    Solutions:

    1. Check User Account Status:

      • Verify that the user account is active, not locked, and has the correct permissions in the SAP system.
      • Ensure that the user account is not expired.
    2. Validate Credentials:

      • Confirm that the user is entering the correct username and password.
      • If applicable, reset the password and try again.
    3. Review SAML Configuration:

      • Check the SAML configuration in both the IdP and SP to ensure that they are correctly set up.
      • Ensure that the user attributes being sent in the SAML assertion match what the SAP system expects.
    4. Check User Mapping:

      • Ensure that the user account in the IdP is correctly mapped to the corresponding account in the SAP system.
      • Verify that the SAML assertion includes the correct user identifier (e.g., email, username).
    5. Examine SAML Assertions:

      • Use tools like SAML Tracer (a browser extension) to inspect the SAML assertions being sent from the IdP to the SP.
      • Look for any errors or missing attributes in the assertion.
    6. Consult Logs:

      • Check the SAP system logs for more detailed error messages that can provide additional context about the failure.
      • Review the IdP logs to see if there are any issues reported during the authentication process.
    7. Contact Support:

      • If the issue persists after checking the above points, consider reaching out to your SAP support team or the support team for your IdP for further assistance.

    Related Information:

    • SAML Documentation: Familiarize yourself with SAML specifications and how they apply to your specific SAP implementation.
    • SAP Notes: Check SAP Notes for any known issues or patches related to SAML authentication.
    • User Management: Ensure that user management policies are in place to handle account creation, updates, and deactivation properly.

    By following these steps, you should be able to diagnose and resolve the SAML2079 error in your SAP environment.

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