How To Fix SALERT036 - Current alert state does not allow escalation

SAP Error Message - Details

• Message type: E = Error

• Message class: SALERT - Messages for the Alert Framework

• Message number: 036

• Message text: Current alert state does not allow escalation

What causes this issue?

Alerts with status:
"confirmed"
"escalated"
"escalated and in processing"
cannot be escalated.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SALERT036 - Current alert state does not allow escalation ?

  The SAP error message SALERT036 indicates that the current alert state does not allow for escalation. This typically occurs in the context of SAP Alert Management, where alerts are generated based on certain conditions or events in the system. The escalation process is used to notify users or take action when an alert has not been addressed within a specified timeframe.
  Cause:
  The error message SALERT036 can occur due to several reasons:
  
  
  Alert Status: The alert may be in a status that does not permit escalation. For example, if the alert has already been acknowledged or resolved, it may not be eligible for escalation.
  
  
  Configuration Settings: The escalation settings in the SAP system may not be configured correctly. This includes the escalation rules and the conditions under which alerts can be escalated.
  
  
  User Permissions: The user attempting to escalate the alert may not have the necessary permissions to perform the escalation action.
  
  
  Alert Type: Certain types of alerts may have specific rules that restrict escalation based on their nature or severity.
  
  
  Solution:
  To resolve the SALERT036 error, consider the following steps:
  
  
  Check Alert Status: Review the status of the alert in question. If it is already acknowledged or resolved, you may need to take a different action rather than escalation.
  
  
  Review Escalation Configuration: Ensure that the escalation settings in the SAP system are correctly configured. This includes checking the escalation rules and conditions. You may need to consult with your SAP Basis or Alert Management administrator.
  
  
  User Permissions: Verify that the user has the appropriate permissions to escalate alerts. If not, you may need to adjust the user roles or permissions.
  
  
  Consult Documentation: Refer to the SAP documentation or help resources related to Alert Management for specific guidelines on escalation processes and configurations.
  
  
  Testing: If changes are made to the configuration or user permissions, test the escalation process with a new alert to ensure that the issue is resolved.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as ALRTDISP (Alert Display) and ALRTCONFIG (Alert Configuration) for managing alerts and their settings.
  
  By following these steps, you should be able to identify the cause of the SALERT036 error and implement a solution to allow for the escalation of alerts as needed.