How To Fix SALERT036 - Current alert state does not allow escalation

SALERT036 - Overview

• Message type: E = Error

• Message class: SALERT - Messages for the Alert Framework

• Message number: 036

• Message text: Current alert state does not allow escalation

What causes this issue?

Alerts with status:
"confirmed"
"escalated"
"escalated and in processing"
cannot be escalated.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SALERT036 - Current alert state does not allow escalation ?

  The SAP error message SALERT036 indicates that the current alert state does not allow for escalation. This typically occurs in the context of SAP Alert Management, where alerts are generated based on certain conditions or events in the system. The escalation process is used to notify users or take action when an alert has not been addressed within a specified timeframe.
  
  Cause:
  The error message SALERT036 can occur due to several reasons:
  
  
  Alert Status: The alert may be in a status that does not permit escalation. For example, if the alert has already been acknowledged or resolved, it may not be eligible for escalation.
  
  
  Configuration Settings: The escalation settings in the SAP system may not be configured correctly. This includes the escalation rules and the conditions under which alerts can be escalated.
  
  
  User Permissions: The user attempting to escalate the alert may not have the necessary permissions to perform the escalation action.
  
  
  Alert Type: Certain types