How To Fix SAI_CACHE005 - User &1 does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: SAI_CACHE - XI Configuration Cache

• Message number: 005

• Message text: User &1 does not exist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SAI_CACHE005 - User &1 does not exist ?

  The SAP error message SAI_CACHE005 indicates that the user specified in the error message does not exist in the system. This error typically occurs in the context of SAP's Security Audit Log (SAL) or when dealing with user authorizations and roles.
  Cause:
  
  User Does Not Exist: The most straightforward cause is that the user ID mentioned in the error message has not been created in the SAP system.
  User Deactivation: The user might exist but has been deactivated or locked.
  Incorrect User ID: There may be a typo or incorrect user ID being referenced in the system.
  Authorization Issues: The user may not have the necessary authorizations to access certain transactions or data, leading to this error.
  
  Solution:
  
  
  Verify User Existence:
  
  Use transaction code SU01 to check if the user exists in the system.
  If the user does not exist, create the user using the same transaction code.
  
  
  
  Check User Status:
  
  If the user exists, check if the user is locked or deactivated. You can unlock or activate the user if necessary.
  
  
  
  Correct User ID:
  
  Ensure that the user ID being referenced is correct. Check for any typos or errors in the user ID.
  
  
  
  Review Authorizations:
  
  If the user exists and is active, check the user's authorizations to ensure they have the necessary permissions to perform the actions that triggered the error.
  
  
  
  Check System Logs:
  
  Review system logs for any additional information that might help diagnose the issue further.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or support notes related to the specific error message for additional troubleshooting steps.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SU01: User Maintenance
  SU10: Mass User Maintenance
  SUIM: User Information System (to check user roles and authorizations)
  
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  
  
  Security Audit Log: If this error is related to the Security Audit Log, ensure that the configuration for the audit log is set up correctly.
  
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP Basis or Security team for further assistance.