How To Fix S_LMCFG_OSS_TASKS270 - Could not &1 shutdown ICM server &2; return code &3

SAP Error Message - Details

• Message type: E = Error

• Message class: S_LMCFG_OSS_TASKS -

• Message number: 270

• Message text: Could not &1 shutdown ICM server &2; return code &3

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message S_LMCFG_OSS_TASKS270 - Could not &1 shutdown ICM server &2; return code &3 ?

  The SAP error message S_LMCFG_OSS_TASKS270 indicates that there was an issue shutting down the Internet Communication Manager (ICM) server. The message typically includes placeholders for specific details, such as the server name and the return code, which can help diagnose the problem.
  Cause
  The error can be caused by several factors, including:
  
  ICM Not Running: The ICM server may not be running at the time the shutdown command is issued.
  Permission Issues: The user executing the shutdown command may not have the necessary permissions to stop the ICM server.
  Configuration Issues: There may be configuration issues with the ICM that prevent it from shutting down properly.
  Resource Constraints: The system may be under heavy load or experiencing resource constraints, which can prevent the ICM from shutting down.
  Network Issues: If the ICM is part of a distributed system, network issues may prevent communication with the server.
  
  Solution
  To resolve the issue, you can take the following steps:
  
  
  Check ICM Status: Verify if the ICM server is currently running. You can do this by checking the SAP system logs or using transaction codes like SM51 to see the status of the application servers.
  
  
  Review Permissions: Ensure that the user executing the shutdown command has the necessary permissions to stop the ICM server.
  
  
  Check Logs: Review the ICM logs for any error messages or warnings that might provide more context about why the shutdown failed. The logs can typically be found in the dev_icm file.
  
  
  Force Shutdown: If the ICM is unresponsive, you may need to forcefully terminate the process. This can be done using operating system commands (e.g., kill on Unix/Linux systems) to stop the ICM process. However, this should be done with caution, as it may lead to data loss or corruption.
  
  
  Restart the ICM: After addressing any issues, try restarting the ICM server to see if it resolves the problem.
  
  
  Check System Resources: Ensure that the system has sufficient resources (CPU, memory, etc.) to handle the ICM processes.
  
  
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  
  
  Related Information
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM51 (to check server status), SM21 (to view system logs), and SICF (to manage ICM services).
  SAP Documentation: Refer to the official SAP documentation for detailed information on ICM configuration and management.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  
  If the problem persists after following these steps, consider reaching out to SAP support for further assistance.