How To Fix S3311 - Extended help for logical databases were not found

SAP Error Message - Details

• Message type: E = Error

• Message class: S3 - Transaction for processing logical databases

• Message number: 311

• Message text: Extended help for logical databases were not found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message S3311 - Extended help for logical databases were not found ?

  The SAP error message S3311, which states "Extended help for logical databases were not found," typically occurs when there is an issue with the logical database configuration or when the system is unable to find the necessary help documentation for the logical database being used.
  Cause:
  
  Missing Documentation: The extended help documentation for the logical database is not available in the system. This can happen if the logical database has not been properly configured or if the necessary help files are missing.
  Incorrect Logical Database: The logical database being referenced may not be correctly defined or may not exist in the system.
  Authorization Issues: The user may not have the necessary authorizations to access the help documentation for the logical database.
  System Configuration: There may be issues with the system configuration or installation that prevent the help documentation from being displayed.
  
  Solution:
  
  
  Check Logical Database Configuration:
  
  Verify that the logical database you are trying to access is correctly defined in the system. You can do this by checking the transaction codes related to logical databases (e.g., SE11 for Data Dictionary).
  
  
  
  Install Missing Help Files:
  
  If the help files are missing, you may need to install or update the SAP system to ensure that all necessary documentation is available. This may involve applying support packages or patches.
  
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to access the logical database and its help documentation. You can check this in transaction SU53 or by consulting with your security team.
  
  
  
  Use Alternative Help:
  
  If the extended help is not available, consider using alternative documentation or resources, such as SAP Help Portal or community forums, to find information about the logical database.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP Support for further assistance. They can provide more specific guidance based on your system configuration and version.
  
  
  
  Related Information:
  
  Logical Databases: Logical databases in SAP are used to provide a structured way to access data from the database. They define the data model and the relationships between different data entities.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SE11 (Data Dictionary), SE37 (Function Modules), and SE80 (Object Navigator) to investigate logical databases and their configurations.
  SAP Notes: Check for any relevant SAP Notes that may address known issues related to logical databases and help documentation.
  
  By following these steps, you should be able to resolve the S3311 error and access the necessary help documentation for logical databases in your SAP system.