How To Fix S10220 - Failed to retrieve XML plan from server cache

SAP Error Message - Details

• Message type: E = Error

• Message class: S10 - MS SQL Server Database monitor tools messages

• Message number: 220

• Message text: Failed to retrieve XML plan from server cache

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message S10220 - Failed to retrieve XML plan from server cache ?

  The SAP error message S10220: Failed to retrieve XML plan from server cache typically occurs in the context of SAP Business Warehouse (BW) or SAP BusinessObjects when there is an issue with retrieving the XML plan for a query or report. This error can arise due to various reasons, including issues with the server cache, network problems, or configuration issues.
  Causes:
  
  Server Cache Issues: The XML plan may not be available in the server cache, or the cache may be corrupted.
  Network Problems: Connectivity issues between the client and the server can prevent the retrieval of the XML plan.
  Configuration Errors: Incorrect settings in the SAP BW or BusinessObjects configuration can lead to this error.
  Version Compatibility: Incompatibility between different versions of SAP components can also cause this issue.
  Resource Limitations: Insufficient server resources (memory, CPU) can lead to failures in processing requests.
  
  Solutions:
  
  
  Clear Server Cache: 
  
  Clear the cache on the server to ensure that any corrupted or outdated XML plans are removed. This can often be done through the administration console of the SAP system.
  
  
  
  Check Network Connectivity: 
  
  Ensure that there are no network issues between the client and the server. You can test connectivity using tools like ping or tracert.
  
  
  
  Review Configuration Settings: 
  
  Check the configuration settings in SAP BW or BusinessObjects to ensure they are correctly set up. This includes checking the connection settings and any relevant parameters.
  
  
  
  Update Software: 
  
  Ensure that all components of your SAP system are up to date. This includes applying any patches or updates that may address known issues.
  
  
  
  Monitor Server Resources: 
  
  Check the server's resource usage (CPU, memory, disk space) to ensure that it is not overloaded. If necessary, optimize the server or allocate more resources.
  
  
  
  Consult Logs: 
  
  Review the application and system logs for any additional error messages or warnings that could provide more context about the issue.
  
  
  
  Contact SAP Support: 
  
  If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. They may have additional insights or patches available for your specific situation.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any documented issues related to this error message. SAP Notes often provide specific fixes or workarounds.
  Documentation: Review the official SAP documentation for your specific version of BW or BusinessObjects for any relevant troubleshooting steps.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and resolve the S10220 error effectively.