How To Fix S1240 - Extended memory statistics not available

SAP Error Message - Details

• Message type: E = Error

• Message class: S1 - Statistik / SAP-Monitor

• Message number: 240

• Message text: Extended memory statistics not available

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message S1240 - Extended memory statistics not available ?

  The SAP error message S1240, which states "Extended memory statistics not available," typically indicates an issue with the SAP system's memory management, particularly related to the extended memory area. This error can occur in various scenarios, often related to system configuration or resource allocation.
  Causes:
  
  Insufficient Memory Allocation: The SAP system may not have enough memory allocated for extended memory, which can lead to this error.
  Configuration Issues: Incorrect settings in the instance profile or parameters related to memory management can cause this error.
  Kernel Issues: An outdated or incompatible SAP kernel version may not support the required memory statistics.
  Operating System Limitations: The underlying operating system may have limitations or configurations that affect memory allocation.
  
  Solutions:
  
  
  Check Memory Allocation:
  
  Review the instance profile parameters related to memory, such as abap/heap_area_dia, abap/heap_area_nondia, and abap/heap_area_total.
  Ensure that the values are set appropriately based on the system's available resources.
  
  
  
  Update SAP Kernel:
  
  Ensure that you are using a supported and up-to-date version of the SAP kernel. If necessary, download and apply the latest kernel patch from the SAP Support Portal.
  
  
  
  Review Instance Profile:
  
  Check the instance profile for any misconfigurations. You can use transaction RZ10 to view and modify the profile parameters.
  Look for parameters related to memory management and adjust them as needed.
  
  
  
  Operating System Configuration:
  
  Ensure that the operating system is configured to allow sufficient memory allocation for the SAP instance. This may involve adjusting system parameters or settings.
  
  
  
  Restart the SAP System:
  
  After making changes to the configuration or memory settings, restart the SAP system to apply the changes.
  
  
  
  Check SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error. There may be specific patches or recommendations provided by SAP.
  
  
  
  Related Information:
  
  SAP Memory Management: Understanding how SAP manages memory (including heap memory, extended memory, and paging) can help in diagnosing and resolving memory-related issues.
  Transaction Codes: Familiarize yourself with transaction codes like RZ10 (Profile Maintenance), RZ11 (Parameter Maintenance), and SM51 (List of SAP Systems) for monitoring and adjusting system settings.
  SAP Community: Engaging with the SAP Community forums can provide insights from other users who may have encountered similar issues.
  
  If the problem persists after trying the above solutions, it may be beneficial to consult with SAP support or a qualified SAP Basis consultant for further assistance.