How To Fix S03507 - Collector processing is locked by user &1

SAP Error Message - Details

• Message type: E = Error

• Message class: S03 - Messages for Enjoy TCC Monitors, July 20, 1999

• Message number: 507

• Message text: Collector processing is locked by user &1

What causes this issue?

The processing of the statistics records has been locked by another
collector run by user &V1&.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message S03507 - Collector processing is locked by user &1 ?

  The SAP error message S03507, which states "Collector processing is locked by user &1," typically indicates that a specific user has locked the collector processing in the SAP system. This can happen for various reasons, such as a user being in the middle of a process or an incomplete transaction that has not been properly released.
  Cause:
  
  User Lock: The user identified in the error message has initiated a process that has not been completed, leading to a lock on the collector processing.
  Incomplete Transactions: If a transaction was interrupted (e.g., due to a system crash or user error), it may leave the collector in a locked state.
  System Configuration: Sometimes, system settings or configurations can lead to unexpected locks.
  
  Solution:
  
  Identify the User: Check the user ID mentioned in the error message. This will help you understand who is causing the lock.
  Release the Lock:
  
  Transaction SM12: Use transaction code SM12 to view and manage locks. You can search for the user ID and see the locks they have. If it is safe to do so, you can delete the lock entries associated with that user.
  Contact the User: If possible, contact the user to see if they can complete or cancel their process.
  
  
  Check for Background Jobs: Sometimes, background jobs may also hold locks. Use transaction SM37 to check for any running or failed jobs that might be related to the collector processing.
  System Restart: In some cases, a system restart may be necessary to clear locks, but this should be done with caution and typically as a last resort.
  Review System Logs: Check system logs (transaction SM21) for any related errors or warnings that might provide additional context for the lock.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  User Documentation: Review user documentation or training materials to ensure that users are aware of how to properly complete processes to avoid leaving locks.
  System Monitoring: Implement monitoring tools to keep track of user activities and system performance, which can help prevent future occurrences of similar issues.
  
  If the problem persists after trying the above solutions, it may be necessary to involve your SAP Basis team or SAP support for further investigation.