How To Fix S#585 - Global User Manager no longer available; see long text

SAP Error Message - Details

• Message type: E = Error

• Message class: S# -

• Message number: 585

• Message text: Global User Manager no longer available; see long text

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message S#585 - Global User Manager no longer available; see long text ?

  The SAP error message S#585, which states "Global User Manager no longer available; see long text," typically indicates an issue with the Global User Manager (GUM) service in the SAP system. This service is responsible for managing user data across different systems and clients.
  Cause:
  
  Service Unavailability: The Global User Manager service may not be running or may have encountered an error.
  Network Issues: There could be network connectivity problems preventing the system from accessing the GUM service.
  Configuration Issues: Incorrect configuration settings in the SAP system or in the GUM service itself can lead to this error.
  System Updates or Changes: Recent updates or changes to the SAP system or its components may have affected the GUM service.
  
  Solution:
  
  Check Service Status: Verify if the Global User Manager service is running. You can do this by checking the relevant transaction codes (like SM51 or SM37) to see if the service is active.
  Restart the Service: If the service is not running, try restarting it. This can often resolve temporary issues.
  Network Connectivity: Ensure that there are no network issues preventing access to the GUM service. Check firewalls, network configurations, and connectivity between systems.
  Review Configuration: Check the configuration settings for the Global User Manager. Ensure that all parameters are set correctly and that there are no discrepancies.
  Check Logs: Review the system logs (transaction SLG1) for any related error messages that could provide more context on the issue.
  Consult Documentation: Refer to SAP documentation or notes related to the Global User Manager for any specific troubleshooting steps or known issues.
  Contact SAP Support: If the issue persists after trying the above steps, consider reaching out to SAP support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SU01 (User Maintenance), SU10 (Mass User Maintenance), and SLG1 (Application Log) for user management and troubleshooting.
  SAP Notes: Search for SAP Notes related to the Global User Manager and the specific error message for additional guidance and solutions.
  System Monitoring: Implement monitoring for the GUM service to proactively catch issues before they affect users.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the S#585 error message in your SAP system.