How To Fix S>500 - Internet user does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: S> -

• Message number: 500

• Message text: Internet user does not exist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message S>500 - Internet user does not exist ?

  The SAP error message "S>500 Internet user does not exist" typically occurs when the system is trying to authenticate or authorize an internet user that has not been defined in the SAP system. This error is often encountered in scenarios involving web applications, SAP Gateway, or when using SAP's Internet Communication Framework (ICF).
  Cause:
  
  User Not Created: The internet user that is being referenced does not exist in the SAP system.
  Incorrect User ID: The user ID being used may be misspelled or incorrectly formatted.
  User Deactivation: The user might exist but has been deactivated or locked.
  Authorization Issues: The user may not have the necessary authorizations to access the required resources.
  Configuration Issues: There may be issues with the configuration of the ICF services or the user management settings.
  
  Solution:
  
  
  Create the User:
  
  Go to transaction code SU01 (User Maintenance).
  Create a new user with the appropriate user ID and ensure that the user type is set to "Internet User".
  Assign the necessary roles and authorizations to the user.
  
  
  
  Check User Existence:
  
  Use transaction code SU01 to check if the user exists.
  If the user exists, verify that the user is not locked or deactivated.
  
  
  
  Verify User ID:
  
  Ensure that the user ID being used in the application is correct and matches the one defined in the SAP system.
  
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to access the required services or transactions.
  You can use transaction SU53 to analyze authorization issues after the error occurs.
  
  
  
  Review ICF Configuration:
  
  Check the configuration of the ICF services using transaction SICF.
  Ensure that the relevant services are activated and properly configured.
  
  
  
  Check Logs:
  
  Review the system logs (transaction SM21) and the application logs (transaction SLG1) for any additional error messages or information that could help diagnose the issue.
  
  
  
  Related Information:
  
  User Types: In SAP, there are different user types (e.g., Dialog, System, Communication, Internet). Ensure that the user is set as an Internet user if required.
  Roles and Profiles: Make sure that the user has the necessary roles assigned that grant access to the required transactions or services.
  SAP Notes: Check for any relevant SAP Notes that might address specific issues related to internet users or the ICF framework.
  
  If the problem persists after following these steps, it may be beneficial to consult with your SAP Basis team or SAP support for further assistance.