How To Fix RU550 - Division through zero: Gross header quantity of order & is zero

SAP Error Message - Details

• Message type: E = Error

• Message class: RU - Messages for order completion confirmation

• Message number: 550

• Message text: Division through zero: Gross header quantity of order & is zero

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message RU550 - Division through zero: Gross header quantity of order & is zero ?

  The SAP error message RU550, which states "Division through zero: Gross header quantity of order & is zero," typically occurs in the context of production orders, purchase orders, or similar documents where a calculation is attempted using a quantity that is zero. This error indicates that the system is trying to perform a division operation where the divisor (in this case, the gross header quantity of the order) is zero, which is mathematically undefined.
  Cause:
  
  
  Zero Quantity: The most common cause of this error is that the gross quantity of the order (e.g., production order, purchase order) is set to zero. This can happen due to various reasons, such as:
  
  The order was created incorrectly.
  The order was not properly updated after changes were made.
  The order was canceled or not released properly.
  
  
  
  Data Inconsistencies: There may be inconsistencies in the data related to the order, such as missing or incorrect entries in the order details.
  
  
  Configuration Issues: Sometimes, configuration settings in the system may lead to situations where the gross quantity is not calculated or updated correctly.
  
  
  Solution:
  
  
  Check the Order: 
  
  Go to the relevant transaction (e.g., CO03 for production orders, ME23N for purchase orders) and check the details of the order in question.
  Verify that the gross quantity is indeed set to zero. If it is, determine why it is zero and whether it should be updated.
  
  
  
  Update the Order: 
  
  If the order should have a valid quantity, update the order to reflect the correct gross quantity. This may involve changing the order type, re-releasing the order, or correcting any related documents.
  
  
  
  Review Related Documents: 
  
  Check any related documents or transactions that may affect the order's quantity. Ensure that all necessary upstream processes (like material availability, production planning, etc.) are correctly executed.
  
  
  
  Consult with Technical Support: 
  
  If the issue persists and you cannot determine the cause, it may be necessary to consult with your SAP support team or technical support. They can help analyze the system logs and provide insights into any underlying issues.
  
  
  
  Check Configuration: 
  
  If you suspect that the issue may be related to configuration settings, review the relevant configuration in the SAP system. This may involve checking the settings for order types, material master data, or other related configurations.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CO03 (Display Production Order), ME23N (Display Purchase Order), and others that may be relevant to your specific context.
  SAP Notes: Check the SAP Support Portal for any notes related to this error message. There may be specific patches or updates that address known issues.
  Documentation: Review SAP documentation or help files related to order management and error handling for additional context and troubleshooting steps.
  
  By following these steps, you should be able to identify the cause of the RU550 error and implement a solution to resolve it.