How To Fix RU285 - Order cannot be displayed

SAP Error Message - Details

• Message type: E = Error

• Message class: RU - Messages for order completion confirmation

• Message number: 285

• Message text: Order cannot be displayed

What causes this issue?

The order cannot be displayed. This could be for one of the following
reasons:
The order does not exist (error with BDE data transfer).
The order cannot be determined using the confirmation number.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message RU285 - Order cannot be displayed ?

  The SAP error message RU285, which states "Order cannot be displayed," typically occurs when there is an issue with accessing or displaying a specific order in the SAP system. This error can arise due to various reasons, including:
  Causes:
  
  Order Status: The order may be in a status that does not allow it to be displayed (e.g., it may be deleted or archived).
  Authorization Issues: The user may not have the necessary authorizations to view the order.
  Data Inconsistencies: There may be inconsistencies or corruption in the order data.
  Missing Data: Required data for the order may be missing or incomplete.
  System Configuration: There may be configuration issues in the SAP system that prevent the order from being displayed.
  
  Solutions:
  
  Check Order Status: Verify the status of the order in the system. If it is archived or deleted, you may need to restore it or check with your SAP administrator.
  Review Authorizations: Ensure that the user has the necessary permissions to view the order. This can be checked in the user roles and authorizations.
  Data Consistency Check: Run a consistency check on the order data. This may involve using transaction codes like SE11 or SE16 to inspect the database tables related to the order.
  Check for Missing Data: Review the order details to ensure all required fields are filled out correctly. If any critical information is missing, it may need to be added.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message. There may be patches or updates available that resolve the issue.
  Contact SAP Support: If the issue persists, consider reaching out to SAP Support for further assistance. Provide them with the error message and any relevant details about the order.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as:
  
  CO03: Display Production Order
  VA03: Display Sales Order
  ME23N: Display Purchase Order
  
  
  User Roles: Review the user roles assigned to ensure they align with the necessary access rights for order display.
  System Logs: Check system logs (transaction SLG1) for any additional error messages or warnings that may provide more context about the issue.
  
  By following these steps, you should be able to diagnose and potentially resolve the RU285 error in SAP.