How To Fix RU002 - Order & not found, check entry

SAP Error Message - Details

• Message type: E = Error

• Message class: RU - Messages for order completion confirmation

• Message number: 002

• Message text: Order & not found, check entry

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message RU002 - Order & not found, check entry ?

  The SAP error message RU002 ("Order & not found, check entry") typically occurs when you are trying to access or process a production order, maintenance order, or any other type of order in SAP, and the system cannot find the specified order number. This can happen for several reasons. Here are some common causes, potential solutions, and related information:
  Causes:
  
  Incorrect Order Number: The order number you entered may be incorrect or mistyped.
  Order Does Not Exist: The order may not exist in the system, either because it was never created or it has been deleted.
  Authorization Issues: You may not have the necessary authorizations to view or process the order.
  Order Status: The order may be in a status that prevents it from being accessed (e.g., closed or archived).
  Data Synchronization Issues: If the system is integrated with other systems, there may be a delay or issue in data synchronization.
  
  Solutions:
  
  Verify Order Number: Double-check the order number you entered for any typos or errors.
  Check Order Existence: Use transaction codes like CO03 (for production orders) or IW33 (for maintenance orders) to check if the order exists in the system.
  Check Authorizations: Ensure that you have the necessary permissions to access the order. You may need to contact your SAP security administrator.
  Review Order Status: Check the status of the order to ensure it is not closed or archived. You can do this in the order display transaction.
  Consult with IT Support: If you suspect a data synchronization issue, consult your IT support team to investigate any potential problems with the integration or data flow.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes for order management, such as CO01 (Create Production Order), CO02 (Change Production Order), CO03 (Display Production Order), IW31 (Create Maintenance Order), IW32 (Change Maintenance Order), and IW33 (Display Maintenance Order).
  SAP Notes: Check SAP Notes for any known issues or patches related to the error message RU002.
  Documentation: Refer to SAP documentation or user manuals for guidance on order management processes and troubleshooting steps.
  
  If the issue persists after trying the above solutions, it may be beneficial to escalate the matter to your SAP support team for further investigation.