How To Fix RT836 - Central User Administration

SAP Error Message - Details

• Message type: E = Error

• Message class: RT - Monitoring infrastructure MSG and alert texts

• Message number: 836

• Message text: Central User Administration

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message RT836 - Central User Administration ?

  The SAP error message RT836 is related to Central User Administration (CUA) and typically indicates an issue with user management across multiple SAP systems. This error can arise due to various reasons, such as configuration issues, authorization problems, or inconsistencies in user data.
  Cause:
  
  Configuration Issues: The CUA might not be properly configured, leading to communication problems between the central system and the child systems.
  Authorization Problems: The user attempting to perform the action may not have the necessary authorizations in the central or child systems.
  Data Inconsistencies: There may be inconsistencies in user data between the central system and the child systems, such as missing or incorrect user information.
  Network Issues: Connectivity problems between the central system and the child systems can also lead to this error.
  
  Solution:
  
  
  Check Configuration:
  
  Ensure that the CUA is correctly configured in the central system (transaction code: SU01 for user management and SCUA for CUA settings).
  Verify that the logical systems are correctly defined and that the RFC connections between the systems are functioning properly.
  
  
  
  Review Authorizations:
  
  Check the authorizations of the user who is encountering the error. Ensure that they have the necessary roles and permissions in both the central and child systems.
  Use transaction code SU53 to analyze authorization failures.
  
  
  
  Data Consistency:
  
  Verify that user data is consistent across the central and child systems. You can use transaction code SU01 to check user details.
  If discrepancies are found, correct the user data in the appropriate system.
  
  
  
  Network Connectivity:
  
  Ensure that there are no network issues affecting communication between the central and child systems. Check the RFC connections using transaction code SM59.
  
  
  
  Check Logs:
  
  Review the system logs (transaction code SM21) and the CUA logs for any additional error messages that might provide more context about the issue.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to CUA for any specific guidance or known issues that might relate to the error message RT836.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SU01: User Maintenance
  SCUA: Central User Administration
  SM59: RFC Destinations
  SM21: System Log
  SU53: Authorization Check
  
  
  
  SAP Notes: Check SAP Notes for any updates or patches related to CUA and the specific error message. You can search for relevant notes in the SAP Support Portal.
  
  
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  
  
  If the problem persists after following these steps, it may be beneficial to contact SAP support for further assistance.