How To Fix RT724 - CCMSPING: For system &1 M-Server type &2 return message &3

SAP Error Message - Details

• Message type: E = Error

• Message class: RT - Monitoring infrastructure MSG and alert texts

• Message number: 724

• Message text: CCMSPING: For system &1 M-Server type &2 return message &3

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message RT724 - CCMSPING: For system &1 M-Server type &2 return message &3 ?

  The SAP error message RT724 CCMSPING typically indicates an issue with the monitoring of a system in the SAP environment, specifically related to the CCMS (Computing Center Management System) ping functionality. This error message is generated when the CCMS monitoring infrastructure is unable to successfully communicate with a specified system.
  Cause:
  The error message RT724 can be caused by several factors, including:
  
  Network Issues: There may be network connectivity problems between the monitoring system and the target system.
  Configuration Errors: The configuration settings for the monitored system may be incorrect, leading to communication failures.
  System Downtime: The target system may be down or not responding, which would prevent successful communication.
  Authorization Issues: The user or service account used for monitoring may not have the necessary permissions to access the target system.
  Service Availability: The specific service (M-Server) may not be running or may be misconfigured.
  
  Solution:
  To resolve the RT724 error, you can take the following steps:
  
  
  Check Network Connectivity:
  
  Ensure that there is proper network connectivity between the monitoring system and the target system. You can use tools like ping or traceroute to verify connectivity.
  
  
  
  Verify Configuration:
  
  Check the configuration settings in the CCMS for the monitored system. Ensure that the system ID, instance number, and other parameters are correctly set.
  
  
  
  Check System Status:
  
  Verify that the target system is up and running. You can check the system logs or use transaction codes like SM51 to see if the instance is active.
  
  
  
  Review Authorization:
  
  Ensure that the user or service account used for monitoring has the necessary authorizations to access the target system. You may need to adjust roles or permissions.
  
  
  
  Check M-Server Status:
  
  If the error message specifies an M-Server type, check the status of that specific service. Ensure that it is running and properly configured.
  
  
  
  Review Logs:
  
  Check the logs for any additional error messages or warnings that may provide more context about the issue. Look into the CCMS logs and system logs for further insights.
  
  
  
  Restart Services:
  
  If necessary, restart the CCMS monitoring services or the target system to refresh the connections.
  
  
  
  Related Information:
  
  CCMS Documentation: Refer to SAP documentation on CCMS for detailed information on monitoring and troubleshooting.
  SAP Notes: Check SAP Notes for any known issues or patches related to CCMS and the specific error message.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  
  If the problem persists after following these steps, consider reaching out to SAP support for further assistance.