How To Fix RT718 - Heartbeat alert: Last measurement value more than &1 seconds old

SAP Error Message - Details

• Message type: E = Error

• Message class: RT - Monitoring infrastructure MSG and alert texts

• Message number: 718

• Message text: Heartbeat alert: Last measurement value more than &1 seconds old

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message RT718 - Heartbeat alert: Last measurement value more than &1 seconds old ?

  The SAP error message RT718, which indicates a "Heartbeat alert: Last measurement value more than &1 seconds old," typically relates to issues with the monitoring of system performance or connectivity in SAP systems. This message is part of the SAP Solution Manager's monitoring capabilities, which track the health and performance of various components in the SAP landscape.
  Cause:
  
  Network Issues: There may be network connectivity problems between the SAP Solution Manager and the managed system, causing delays in data transmission.
  System Performance: The managed system may be experiencing performance issues, leading to delays in processing and sending heartbeat signals.
  Configuration Issues: Incorrect configuration settings in the monitoring setup can lead to missed heartbeat signals.
  Resource Constraints: High CPU or memory usage on the managed system can prevent timely updates of the heartbeat signal.
  Service Outages: The managed system or its components may be down or not responding.
  
  Solution:
  
  Check Network Connectivity: Ensure that there are no network issues between the SAP Solution Manager and the managed system. Use tools like ping or traceroute to diagnose connectivity.
  Monitor System Performance: Check the performance metrics of the managed system. Look for high CPU or memory usage and address any bottlenecks.
  Review Configuration: Verify the configuration settings in the SAP Solution Manager for monitoring. Ensure that the managed system is correctly set up and that the monitoring agents are properly configured.
  Restart Monitoring Services: Sometimes, restarting the monitoring services on the managed system can resolve temporary issues.
  Check Logs: Review the logs in both the SAP Solution Manager and the managed system for any errors or warnings that could provide more context on the issue.
  Update Software: Ensure that both the SAP Solution Manager and the managed system are running the latest patches and updates, as bugs in older versions can sometimes cause monitoring issues.
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to the RT718 error message.
  Monitoring Documentation: Review the SAP Solution Manager documentation for best practices on setting up and maintaining system monitoring.
  Performance Tuning: Consider performance tuning for the managed system to ensure it can handle the monitoring load effectively.
  
  By following these steps, you should be able to diagnose and resolve the RT718 error message in your SAP environment.