How To Fix RT700 - CRM Internet Sales logon not possible

SAP Error Message - Details

• Message type: E = Error

• Message class: RT - Monitoring infrastructure MSG and alert texts

• Message number: 700

• Message text: CRM Internet Sales logon not possible

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message RT700 - CRM Internet Sales logon not possible ?

  The SAP error message "RT700 CRM Internet Sales logon not possible" typically indicates an issue with the authentication process when trying to access the CRM Internet Sales application. This error can arise due to various reasons, including configuration issues, user authorization problems, or system settings.
  Causes:
  
  User Authentication Issues: The user may not have the necessary credentials or may not be properly set up in the system.
  Authorization Problems: The user might lack the required authorizations to access the CRM Internet Sales application.
  Configuration Errors: There may be misconfigurations in the CRM system or the Internet Sales application settings.
  Network Issues: Connectivity problems between the client and the server can also lead to this error.
  Session Timeout: If the user session has timed out, it may prevent logon.
  Browser Compatibility: Sometimes, the browser being used may not be compatible with the SAP CRM Internet Sales application.
  
  Solutions:
  
  Check User Credentials: Ensure that the user is entering the correct username and password. Verify that the user account is active and not locked.
  Review Authorizations: Check the user's roles and authorizations in the SAP system to ensure they have the necessary permissions to access the Internet Sales application.
  Configuration Review: Verify the configuration settings for the CRM Internet Sales application. Ensure that the system is properly set up for user authentication.
  Network Connectivity: Check the network connection to ensure that there are no issues preventing access to the SAP server.
  Session Management: If the session has timed out, prompt the user to log in again. Consider adjusting session timeout settings if necessary.
  Browser Compatibility: Test the application in different browsers or update the current browser to the latest version to ensure compatibility.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to the error message. SAP Notes often provide specific guidance for troubleshooting.
  System Logs: Review system logs (transaction SLG1) for any additional error messages or warnings that may provide more context about the issue.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Documentation: Refer to the official SAP documentation for CRM Internet Sales for detailed configuration and troubleshooting steps.
  
  If the issue persists after trying the above solutions, it may be necessary to involve your SAP Basis team or SAP support for further investigation.