How To Fix RT689 - Cannot start data collection check

SAP Error Message - Details

• Message type: E = Error

• Message class: RT - Monitoring infrastructure MSG and alert texts

• Message number: 689

• Message text: Cannot start data collection check

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message RT689 - Cannot start data collection check ?

  The SAP error message RT689 "Cannot start data collection check" typically occurs in the context of SAP's data collection processes, particularly when dealing with performance monitoring or data collection for various applications. This error can arise due to several reasons, and here are some common causes, potential solutions, and related information:
  Causes:
  
  Configuration Issues: The data collection configuration may not be set up correctly, leading to the inability to start the data collection process.
  Authorization Problems: The user may not have the necessary authorizations to start data collection.
  System Resource Limitations: Insufficient system resources (like memory or CPU) can prevent data collection from starting.
  Background Job Issues: If the data collection is supposed to run as a background job, there may be issues with the job scheduling or execution.
  Technical Errors: There may be underlying technical issues, such as database connectivity problems or issues with the SAP kernel.
  
  Solutions:
  
  Check Configuration: Review the configuration settings for data collection in the relevant transaction (e.g., ST03N for workload analysis). Ensure that all parameters are correctly set.
  Verify Authorizations: Ensure that the user attempting to start the data collection has the necessary authorizations. You can check this in transaction SU53 or by consulting with your security team.
  Monitor System Resources: Use transaction ST02 or ST06 to monitor system performance and resource usage. If resources are low, consider optimizing or upgrading your system.
  Review Background Jobs: Check the status of any related background jobs in transaction SM37. Look for any failed jobs and analyze the logs for errors.
  Check Logs: Review the system logs (transaction SM21) and the developer traces (transaction ST22) for any related error messages that could provide more context.
  Restart Services: If the issue persists, consider restarting the relevant SAP services or the entire SAP system, if feasible.
  Consult SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide patches.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for data collection and performance monitoring for more detailed guidance.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  SAP Support: If the issue cannot be resolved internally, consider reaching out to SAP Support for assistance.
  
  By following these steps, you should be able to diagnose and resolve the RT689 error effectively.