How To Fix RT490 - Outbound queues that have not been processed

SAP Error Message - Details

• Message type: E = Error

• Message class: RT - Monitoring infrastructure MSG and alert texts

• Message number: 490

• Message text: Outbound queues that have not been processed

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message RT490 - Outbound queues that have not been processed ?

  The SAP error message RT490 indicates that there are outbound queues that have not been processed. This typically occurs in the context of SAP's Application Link Enabling (ALE) or the process of distributing data between different systems (like between an SAP ERP system and a connected system).
  Cause:
  The RT490 error can be caused by several factors, including:
  
  Network Issues: Problems with the network connection between the systems can prevent the outbound queues from being processed.
  Configuration Issues: Incorrect configuration of the ALE settings or the logical systems can lead to issues in processing outbound queues.
  Performance Issues: High system load or performance bottlenecks can delay the processing of outbound queues.
  Authorization Issues: The user or system may not have the necessary authorizations to process the outbound queues.
  Error in the IDoc: If there are errors in the IDocs (Intermediate Documents) that are being sent, they may not be processed correctly.
  
  Solution:
  To resolve the RT490 error, you can take the following steps:
  
  Check Outbound Queue: Use transaction code SMQ1 to check the outbound queue for any stuck or unprocessed messages. Analyze the messages for any errors.
  Monitor IDocs: Use transaction code WE02 or WE05 to monitor IDocs. Look for any IDocs that are in error status and analyze the error messages.
  Check Configuration: Verify the configuration settings for ALE and ensure that the logical systems are correctly defined. Use transaction code SALE to check the ALE configuration.
  Network Connectivity: Ensure that there are no network issues between the systems. Check for firewalls or other network configurations that might be blocking communication.
  Performance Monitoring: Monitor system performance using transaction codes like ST22 (dump analysis) and SM50 (process overview) to identify any performance bottlenecks.
  Reprocess Queues: If the issues are resolved, you can reprocess the outbound queues using transaction code SMQ1 by selecting the relevant entries and choosing the option to process them.
  Check Authorizations: Ensure that the user or system has the necessary authorizations to process the outbound queues.
  
  Related Information:
  
  
  Transaction Codes:
  
  SMQ1: Monitor outbound queues.
  WE02 / WE05: Monitor IDocs.
  SALE: ALE configuration.
  ST22: Dump analysis.
  SM50: Process overview.
  
  
  
  Documentation: Refer to SAP Help documentation for ALE and IDoc processing for more detailed information on configuration and troubleshooting.
  
  
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to RT490 or outbound queue processing.
  
  
  By following these steps, you should be able to identify and resolve the underlying issues causing the RT490 error in your SAP system.