How To Fix RT466 - CCMSPING timeout for system &1: ping is repeated once

SAP Error Message - Details

• Message type: E = Error

• Message class: RT - Monitoring infrastructure MSG and alert texts

• Message number: 466

• Message text: CCMSPING timeout for system &1: ping is repeated once

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message RT466 - CCMSPING timeout for system &1: ping is repeated once ?

  The SAP error message RT466 indicates a timeout issue with the CCMS (Computing Center Management System) ping for a specific system. This message typically arises when the CCMS monitoring system is unable to receive a response from the target system within the expected time frame. Here’s a breakdown of the cause, potential solutions, and related information:
  Cause:
  
  Network Issues: There may be network connectivity problems between the monitoring system and the target SAP system.
  System Load: The target system might be under heavy load, causing it to respond slowly or not at all to the ping request.
  Configuration Issues: Incorrect configuration settings in the CCMS or the monitored system can lead to timeouts.
  Firewall Settings: Firewalls or security settings may be blocking the ping requests or responses.
  SAP System Down: The target SAP system might be down or not running properly.
  
  Solutions:
  
  
  Check Network Connectivity:
  
  Use tools like ping or traceroute to verify that the monitoring system can reach the target system.
  Ensure that there are no network outages or issues.
  
  
  
  Monitor System Load:
  
  Check the performance metrics of the target system to see if it is under heavy load.
  If the system is overloaded, consider optimizing performance or scaling resources.
  
  
  
  Review CCMS Configuration:
  
  Ensure that the CCMS configuration is correct and that the target system is properly defined in the monitoring setup.
  Check the parameters related to the ping timeout settings.
  
  
  
  Firewall and Security Settings:
  
  Verify that firewalls are not blocking the necessary ports for CCMS communication.
  Ensure that any security settings allow for the required traffic between the systems.
  
  
  
  Check SAP System Status:
  
  Log into the target SAP system to ensure it is up and running.
  Review system logs for any errors or issues that might indicate why the system is not responding.
  
  
  
  Increase Timeout Settings:
  
  If the system is known to respond slowly, consider increasing the timeout settings for the CCMS ping.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes related to CCMS and RT466 for any specific patches or updates that may address this issue.
  System Logs: Review the system logs (transaction SM21) for any related errors or warnings that could provide more context.
  CCMS Monitoring: Familiarize yourself with CCMS monitoring tools and their configuration to ensure optimal performance and reliability.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with SAP support or your internal IT team for further investigation.