How To Fix RT352 - Monitoring attribute: "Heartbeat" of the monitoring object

SAP Error Message - Details

• Message type: E = Error

• Message class: RT - Monitoring infrastructure MSG and alert texts

• Message number: 352

• Message text: Monitoring attribute: "Heartbeat" of the monitoring object

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message RT352 - Monitoring attribute: "Heartbeat" of the monitoring object ?

  The SAP error message RT352 related to the monitoring attribute "Heartbeat" typically indicates an issue with the monitoring of a specific object in the SAP system. This message is part of the SAP Solution Manager's monitoring capabilities, which track the health and performance of various components in the SAP landscape.
  Cause:
  The "Heartbeat" monitoring attribute is designed to check whether a specific service or process is running as expected. The error message RT352 can occur due to several reasons, including:
  
  Service Down: The monitored service or process may not be running, leading to a failure in the heartbeat check.
  Network Issues: There may be network connectivity problems preventing the monitoring system from reaching the monitored object.
  Configuration Issues: Incorrect configuration settings in the monitoring setup can lead to false alerts or missed checks.
  Performance Issues: The monitored system may be experiencing performance degradation, causing delays in response times.
  Authorization Issues: The monitoring user may not have the necessary permissions to access the monitored object.
  
  Solution:
  To resolve the RT352 error, you can take the following steps:
  
  Check Service Status: Verify that the service or process being monitored is up and running. Restart the service if necessary.
  Network Connectivity: Ensure that there are no network issues between the monitoring system and the monitored object. Check firewalls, routing, and other network configurations.
  Review Configuration: Check the monitoring configuration in SAP Solution Manager to ensure that it is set up correctly. Make sure that the parameters for the heartbeat check are appropriate.
  Performance Monitoring: Use performance monitoring tools to check the health of the monitored system. Look for any bottlenecks or resource constraints.
  Authorization Check: Ensure that the user account used for monitoring has the necessary authorizations to access the monitored object.
  Logs and Traces: Review logs and traces for any additional error messages or warnings that could provide more context about the issue.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to the RT352 error. SAP Notes often provide patches or workarounds for known issues.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Documentation: Refer to the official SAP documentation for monitoring in SAP Solution Manager for detailed guidance on setting up and troubleshooting monitoring attributes.
  
  By following these steps, you should be able to identify and resolve the underlying cause of the RT352 error message related to the "Heartbeat" monitoring attribute.