How To Fix RT267 - Performance attribute for dialog response time (transaction-specific)

SAP Error Message - Details

• Message type: E = Error

• Message class: RT - Monitoring infrastructure MSG and alert texts

• Message number: 267

• Message text: Performance attribute for dialog response time (transaction-specific)

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

What causes this issue?

This monitoring tree element (MTE) reports the response time for the
dialog service of a specific transaction, a specific client, or
transaction by client. This is the service for interactive processing,
as opposed to the background or the update service.
The dialog response time measures the processing time at the application
server. It includes all processing time consumed for the processing of
an dialog step (starting with a user action and ending with the system's
response to the action), including database processing time. It does not
include network transmission time or frontend processing time. The
values that you see here are averaged across dialog steps.
You may see small variations in the statistics reported here as compared
to those reported in the analysis method associated with this MTE. This
variation is due to the finer granularity of the statistics in the
analysis method. The averaging of the values in the alert monitor can
result in small differences in values.

System Response

How to fix this error?

An alert here indicates a performance problem with your system. Your
users are not receiving the prompt response from the system, as
reflected in the thresholds for response time.
High response times are a general symptom of performance problems. There
can be many different causes of the problem; a careful analysis is
therefore required. You should first check that the application server
is not overloaded, as measured for example by CPU performance, system
paging and dialog work process statistics. Another possible bottleneck
is the database; you should check that the database is performing
satisfactorily.

Procedure for System Administrators

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Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message RT267 - Performance attribute for dialog response time (transaction-specific) ?

  The SAP error message RT267 indicates an issue related to the performance attribute for dialog response time, specifically in a transaction-specific context. This message typically arises when the response time for a dialog transaction exceeds the defined thresholds, which can lead to performance issues in the SAP system.
  Cause:
  
  High Load on the System: The system may be experiencing high load due to a large number of concurrent users or resource-intensive transactions.
  Inefficient Code: Custom ABAP code or poorly optimized standard transactions can lead to longer processing times.
  Database Performance: Slow database queries or locks can cause delays in transaction processing.
  Network Latency: Issues with network connectivity can also contribute to increased response times.
  Configuration Issues: Incorrect configuration settings in the SAP system can lead to performance bottlenecks.
  
  Solution:
  
  
  Performance Analysis:
  
  Use transaction ST03N (Workload Analysis) to analyze the performance of the transaction and identify bottlenecks.
  Check transaction ST22 (Dump Analysis) for any short dumps that may indicate underlying issues.
  
  
  
  Optimize Code:
  
  Review and optimize any custom ABAP code associated with the transaction.
  Use transaction SE30 (Runtime Analysis) to identify performance issues in the code.
  
  
  
  Database Optimization:
  
  Analyze database performance using transaction DB02 to check for long-running queries or locks.
  Consider creating or optimizing database indexes to improve query performance.
  
  
  
  System Configuration:
  
  Review system parameters and configuration settings to ensure they are optimized for performance.
  Check for any recent changes in configuration that may have impacted performance.
  
  
  
  Hardware Resources:
  
  Ensure that the hardware resources (CPU, memory, disk I/O) are sufficient for the workload.
  Consider scaling up resources if the system is consistently under heavy load.
  
  
  
  Network Assessment:
  
  Check network performance and latency to ensure that it is not contributing to the response time issues.
  
  
  
  Related Information:
  
  SAP Notes: Check for relevant SAP Notes that may provide additional insights or solutions for specific performance issues.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have implemented.
  Monitoring Tools: Consider using SAP Solution Manager or other monitoring tools to continuously monitor system performance and identify issues proactively.
  
  By following these steps, you can diagnose and address the underlying causes of the RT267 error message, improving the performance of the affected transactions in your SAP system.