How To Fix RT024 - The OS collector (saposcol) is not running

SAP Error Message - Details

• Message type: E = Error

• Message class: RT - Monitoring infrastructure MSG and alert texts

• Message number: 024

• Message text: The OS collector (saposcol) is not running

INCLUDE BC_SAPOSCOL OBJECT DOKU ID TX LANGUAGE DE

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message RT024 - The OS collector (saposcol) is not running ?

  The SAP error message RT024 indicates that the OS collector (saposcol) is not running. The OS collector is a background process that collects operating system metrics and performance data for SAP systems. When this process is not running, it can lead to issues with monitoring and performance analysis.
  Cause
  The error can be caused by several factors, including:
  
  saposcol Not Started: The saposcol process may not have been started or may have crashed.
  Configuration Issues: There may be configuration issues preventing saposcol from starting.
  Permissions Issues: The user under which saposcol is supposed to run may not have the necessary permissions.
  Resource Limitations: System resource limitations (like memory or CPU) may prevent saposcol from starting.
  Operating System Issues: There may be underlying OS issues that affect the execution of saposcol.
  
  Solution
  To resolve the RT024 error, you can follow these steps:
  
  
  Check if saposcol is Running:
  
  Use the command line to check if saposcol is running. You can use commands like ps -ef | grep saposcol on Unix/Linux systems.
  
  
  
  Start saposcol:
  
  If saposcol is not running, you can start it manually. The command to start saposcol typically looks like this:
  <SAP_HOME>/exe/saposcol
  
  Ensure you are executing this command with the appropriate user permissions.
  
  
  
  Check Logs:
  
  Review the saposcol logs for any error messages that might indicate why it is not starting. Logs are usually found in the directory specified in the configuration.
  
  
  
  Check Configuration:
  
  Ensure that the configuration files for saposcol are correctly set up. This includes checking the parameters in the saposcol configuration file.
  
  
  
  Check Permissions:
  
  Verify that the user running saposcol has the necessary permissions to access required resources and directories.
  
  
  
  System Resources:
  
  Check the system resources (CPU, memory) to ensure that there are no limitations preventing saposcol from starting.
  
  
  
  Restart the SAP System:
  
  If all else fails, consider restarting the SAP system, as this can sometimes resolve issues with background processes.
  
  
  
  Related Information
  
  Documentation: Refer to the official SAP documentation for more details on saposcol and its configuration.
  SAP Notes: Check SAP Notes for any known issues or patches related to saposcol.
  Monitoring Tools: Consider using SAP Solution Manager or other monitoring tools to keep track of system performance and background processes.
  
  If the issue persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance.