How To Fix RSUQ311 - User group catalog is locked

SAP Error Message - Details

• Message type: E = Error

• Message class: RSUQ - SAP Query Connection for BW

• Message number: 311

• Message text: User group catalog is locked

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message RSUQ311 - User group catalog is locked ?

  The SAP error message RSUQ311 indicates that the user group catalog is locked, which typically occurs when there is an ongoing process that is using the user group catalog, or when a previous process did not release the lock properly. This can prevent users from making changes to user groups or accessing certain functionalities related to user management.
  Cause:
  
  Ongoing Processes: A transaction or process is currently using the user group catalog, which locks it for other users.
  Unreleased Locks: A previous transaction may have failed or been terminated unexpectedly, leaving the lock in place.
  System Maintenance: The system may be undergoing maintenance or updates that temporarily lock the user group catalog.
  
  Solution:
  
  Wait and Retry: If the lock is due to an ongoing process, waiting for that process to complete may resolve the issue. You can try again after some time.
  Check for Active Sessions: Use transaction code SM12 to check for active locks. You can look for locks related to the user group catalog and identify the user or process that is holding the lock.
  Release Locks: If you find that a lock is held by a user or process that is no longer active, you can manually delete the lock entry in SM12. Be cautious when doing this, as it may affect ongoing processes.
  System Administrator: If you are not able to resolve the issue, contact your SAP system administrator. They may have the necessary permissions to investigate further or to release locks.
  Check for Background Jobs: Use transaction code SM37 to check for any background jobs that might be running and holding the lock. If you find any, you may need to wait for them to complete or terminate them if they are stuck.
  
  Related Information:
  
  Transaction Codes:
  
  SM12: To view and manage lock entries.
  SM37: To monitor background jobs.
  SU01: To manage user accounts and groups.
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to user group catalog locks.
  Documentation: Review SAP documentation for user management and authorization concepts to understand how user groups are managed.
  
  If the problem persists after trying the above solutions, it may be necessary to escalate the issue to SAP support for further assistance.