How To Fix RSRD231 - User BW_SERVICE is not authenticated

SAP Error Message - Details

• Message type: E = Error

• Message class: RSRD - Report Dissemination

• Message number: 231

• Message text: User BW_SERVICE is not authenticated

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message RSRD231 - User BW_SERVICE is not authenticated ?

  The SAP error message RSRD231, which states "User BW_SERVICE is not authenticated," typically occurs in the context of SAP Business Warehouse (BW) or SAP BusinessObjects when there is an issue with the authentication of the BW_SERVICE user. This user is often used for background processing or service-related tasks in BW.
  Causes:
  
  Expired Password: The password for the BW_SERVICE user may have expired or been changed without updating the relevant configurations.
  User Lock: The BW_SERVICE user might be locked due to multiple failed login attempts or administrative actions.
  Authorization Issues: The user may not have the necessary authorizations to perform the required actions.
  Configuration Issues: There may be misconfigurations in the connection settings or in the authentication method being used (e.g., SSO, LDAP).
  Network Issues: There could be network connectivity issues preventing the authentication process from completing successfully.
  
  Solutions:
  
  
  Check User Status:
  
  Log in to the SAP system and check the status of the BW_SERVICE user. Ensure that the user is not locked and that the password is valid.
  You can do this using transaction code SU01 to manage users.
  
  
  
  Reset Password:
  
  If the password is expired or unknown, reset the password for the BW_SERVICE user and update any relevant configurations that use this user.
  
  
  
  Review Authorizations:
  
  Ensure that the BW_SERVICE user has the necessary authorizations to access the required resources. You can check this using transaction code SU53 to analyze authorization failures.
  
  
  
  Check Configuration:
  
  Review the configuration settings for the BW_SERVICE user in the relevant applications (e.g., SAP BW, SAP BusinessObjects) to ensure that they are correctly set up.
  If using SSO, ensure that the SSO configuration is correctly implemented.
  
  
  
  Network Connectivity:
  
  Verify that there are no network issues preventing the authentication process. Check firewall settings, VPN connections, and other network configurations.
  
  
  
  Check Logs:
  
  Review the system logs (transaction code SM21) and the application logs (transaction code SLG1) for any additional error messages or clues related to the authentication failure.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes related to the error message RSRD231 for any specific patches or updates that may address the issue.
  Documentation: Refer to the official SAP documentation for details on user management, authentication methods, and troubleshooting steps.
  Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  By following these steps, you should be able to diagnose and resolve the RSRD231 error related to the BW_SERVICE user authentication.