How To Fix RSR_LAUNCH_EXCEL064 - Use front-end gateway host '&1' and service '&2'

SAP Error Message - Details

• Message type: E = Error

• Message class: RSR_LAUNCH_EXCEL - Messages for Excel Launch

• Message number: 064

• Message text: Use front-end gateway host '&1' and service '&2'

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message RSR_LAUNCH_EXCEL064 - Use front-end gateway host '&1' and service '&2' ?

  The SAP error message RSR_LAUNCH_EXCEL064 typically occurs when there is an issue with launching an Excel report from SAP. This error indicates that the system is unable to connect to the front-end gateway host and service specified in the error message. Here’s a breakdown of the cause, potential solutions, and related information:
  Cause
  
  Network Issues: There may be network connectivity problems between the SAP system and the front-end (Excel) application.
  Incorrect Configuration: The front-end gateway host and service may not be correctly configured in the SAP system.
  Firewall Restrictions: Firewalls or security settings may be blocking the connection to the specified host and service.
  Excel Add-in Issues: The SAP Excel add-in may not be properly installed or configured on the client machine.
  SAP GUI Version: An outdated version of SAP GUI or the Excel add-in may lead to compatibility issues.
  
  Solutions
  
  
  Check Network Connectivity:
  
  Ensure that the client machine can reach the specified front-end gateway host. You can use tools like ping or telnet to test connectivity.
  
  
  
  Verify Configuration:
  
  Check the SAP configuration settings for the front-end gateway. This can usually be found in the SAP GUI settings or the SAP system configuration.
  Ensure that the host and service names are correctly specified in the SAP settings.
  
  
  
  Firewall Settings:
  
  Review firewall settings on both the client and server sides to ensure that they allow traffic on the required ports for SAP communication.
  
  
  
  Reinstall or Update SAP Excel Add-in:
  
  If the Excel add-in is not functioning correctly, consider reinstalling it or updating it to the latest version compatible with your SAP system.
  
  
  
  Update SAP GUI:
  
  Ensure that you are using the latest version of SAP GUI. Sometimes, compatibility issues arise with older versions.
  
  
  
  Check SAP Notes:
  
  Look for any relevant SAP Notes that may address this specific error. SAP frequently updates its knowledge base with solutions for known issues.
  
  
  
  Related Information
  
  SAP Documentation: Refer to the official SAP documentation for detailed information on configuring the front-end gateway and troubleshooting Excel integration.
  SAP Community: Engage with the SAP Community forums where other users may have encountered similar issues and can provide insights or solutions.
  System Logs: Check the system logs (transaction SM21) for any additional error messages or warnings that may provide more context about the issue.
  
  By following these steps, you should be able to diagnose and resolve the error message RSR_LAUNCH_EXCEL064 effectively. If the problem persists, consider reaching out to your SAP Basis team or SAP support for further assistance.