How To Fix RSPLPPM079 - Cannot send email to &1; sent from &2

SAP Error Message - Details

• Message type: E = Error

• Message class: RSPLPPM - Message Class for Package RSPLPPM

• Message number: 079

• Message text: Cannot send email to &1; sent from &2

What causes this issue?

Cannot send an email to &v1&.
&v2& tried to send the email.

System Response

The email could not be sent.

How to fix this error?

Check that a valid email address is maintained in the user master data
for both the recipient and the sender (transaction SU01).

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message RSPLPPM079 - Cannot send email to &1; sent from &2 ?

  The SAP error message RSPLPPM079 indicates that there is an issue with sending an email from the SAP system. The message typically includes placeholders for the recipient's email address (&1) and the sender's email address (&2). Here are some common causes, solutions, and related information for this error:
  Causes:
  
  Incorrect Email Configuration: The SAP system may not be properly configured to send emails. This includes settings in transaction SCOT (SAPconnect) or SMTP settings.
  Invalid Email Addresses: The recipient's email address may be incorrect or malformed.
  Network Issues: There may be network connectivity issues preventing the SAP system from reaching the email server.
  Email Server Issues: The email server itself may be down or misconfigured.
  Authorization Issues: The user or system may not have the necessary permissions to send emails.
  Quota Exceeded: The email account may have exceeded its sending limits or quota.
  
  Solutions:
  
  
  Check SAPconnect Configuration:
  
  Go to transaction SCOT and verify the configuration for SMTP. Ensure that the settings for the email server are correct.
  Check the "Node" settings and ensure that the SMTP node is active.
  
  
  
  Validate Email Addresses:
  
  Ensure that the recipient's email address is valid and correctly formatted. Test sending an email to that address from another email client if possible.
  
  
  
  Test Connectivity:
  
  Check the network connection between the SAP system and the email server. You can use tools like ping or telnet to test connectivity to the SMTP server.
  
  
  
  Check Email Server Status:
  
  Verify that the email server is operational. Check with your IT department or email service provider to ensure there are no outages or issues.
  
  
  
  Review Authorization:
  
  Ensure that the user or system has the necessary authorizations to send emails. Check user roles and permissions in the SAP system.
  
  
  
  Monitor Email Queue:
  
  In transaction SOST, check the email queue for any failed emails. This can provide additional information about why the email could not be sent.
  
  
  
  Check Logs:
  
  Review the application logs (transaction SLG1) for any related error messages that might provide more context about the failure.
  
  
  
  Consult Documentation:
  
  Refer to SAP Notes or documentation related to email configuration and troubleshooting for additional guidance.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  SCOT: SAPconnect configuration
  SOST: Email sending status
  SLG1: Application log
  
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address specific issues related to email sending.
  Email Server Logs: If you have access, check the logs on the email server for any errors or issues related to the emails sent from SAP.
  
  By following these steps, you should be able to identify and resolve the issue causing the RSPLPPM079 error message in your SAP system.