How To Fix RSO_CTC065 - Check for user information

SAP Error Message - Details

• Message type: E = Error

• Message class: RSO_CTC - Message class for CTC related messages

• Message number: 065

• Message text: Check for user information

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

If errors occur, run transaction SU01 and add the required profiles and
roles.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message RSO_CTC065 - Check for user information ?

  The SAP error message RSO_CTC065, which states "Check for user information," typically occurs in the context of SAP BW (Business Warehouse) or SAP BI (Business Intelligence) when there are issues related to user authorizations or user information in the context of data extraction or reporting.
  Cause:
  
  Authorization Issues: The user may not have the necessary authorizations to access the data or perform the action they are trying to execute.
  User Information Missing: The user profile may not be correctly set up, or there may be missing information in the user master record.
  Data Source Configuration: There may be issues with the configuration of the data source or the InfoProvider that the user is trying to access.
  User Lock: The user account may be locked or inactive, preventing access to the required data.
  
  Solution:
  
  
  Check User Authorizations:
  
  Use transaction code SU53 to analyze the last authorization check for the user. This will help identify any missing authorizations.
  Ensure that the user has the necessary roles and authorizations assigned to access the required data.
  
  
  
  Review User Master Record:
  
  Use transaction code SU01 to check the user master record. Ensure that all necessary information is filled out correctly, including user groups and profiles.
  Verify that the user is not locked or inactive.
  
  
  
  Data Source and InfoProvider Configuration:
  
  Check the configuration of the data source or InfoProvider to ensure it is set up correctly and that the user has access to it.
  If applicable, check the settings in the BW Query Designer to ensure that the query is correctly configured.
  
  
  
  Consult with Basis Team:
  
  If the issue persists, consult with your SAP Basis team to check for any system-level issues or configurations that may be affecting user access.
  
  
  
  Testing:
  
  After making changes, test the user access again to ensure that the issue is resolved.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  SU01: User Maintenance
  SU53: Display Authorization Check
  PFCG: Role Maintenance
  
  
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to this error message.
  Documentation: Review SAP documentation related to user authorizations and data access in BW/BI environments.
  
  By following these steps, you should be able to identify and resolve the issue related to the RSO_CTC065 error message.