How To Fix RSO_CTC030 - Check for Internet Graphic Service

RSO_CTC030 - Overview

• Message type: E = Error

• Message class: RSO_CTC - Message class for CTC related messages

• Message number: 030

• Message text: Check for Internet Graphic Service

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

If errors occur, run report GRAPHICS_IGS_ADMIN.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

RSO_CTC030 - Details

• The SAP error message RSO_CTC030, which pertains to the Internet Graphic Service, typically indicates an issue with the configuration or availability of the Internet Graphics Service (IGS) in your SAP system. This service is used for rendering graphics and charts in SAP Business Intelligence (BI) and other applications.
  
  Cause:
  
  Service Not Running: The Internet Graphics Service may not be running or may have been stopped.
  
  Configuration Issues: There may be misconfigurations in the settings related to the Internet Graphics Service.
  Network Issues: There could be network connectivity problems preventing access to the service.
  Authorization Issues: The user may not have the necessary authorizations to access the Internet Graphics Service.
  Browser Compatibility: The browser being used may not be compatible with the Internet Graphics Service.
  
  
  Solution:
  
  
  Check Service Status:
  
  Ensure that the Internet Graphics Service is running. You can check this in the SAP system by navigating to the relevant transaction (e.g., SMICM for ICM settings) and verifying the status