How To Fix RSO_CTC030 - Check for Internet Graphic Service

SAP Error Message - Details

• Message type: E = Error

• Message class: RSO_CTC - Message class for CTC related messages

• Message number: 030

• Message text: Check for Internet Graphic Service

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

If errors occur, run report GRAPHICS_IGS_ADMIN.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message RSO_CTC030 - Check for Internet Graphic Service ?

  The SAP error message RSO_CTC030, which pertains to the Internet Graphic Service, typically indicates an issue with the configuration or availability of the Internet Graphics Service (IGS) in your SAP system. This service is used for rendering graphics and charts in SAP Business Intelligence (BI) and other applications.
  Cause:
  
  Service Not Running: The Internet Graphics Service may not be running or may have been stopped.
  Configuration Issues: There may be misconfigurations in the settings related to the Internet Graphics Service.
  Network Issues: There could be network connectivity problems preventing access to the service.
  Authorization Issues: The user may not have the necessary authorizations to access the Internet Graphics Service.
  Browser Compatibility: The browser being used may not be compatible with the Internet Graphics Service.
  
  Solution:
  
  
  Check Service Status:
  
  Ensure that the Internet Graphics Service is running. You can check this in the SAP system by navigating to the relevant transaction (e.g., SMICM for ICM settings) and verifying the status of the service.
  
  
  
  Configuration Review:
  
  Review the configuration settings for the Internet Graphics Service. This can typically be done in transaction RZ10 or RZ11 to check profile parameters related to IGS.
  Ensure that the parameters are set correctly, especially those related to the IGS.
  
  
  
  Network Connectivity:
  
  Verify that there are no network issues preventing access to the Internet Graphics Service. Check firewall settings and ensure that the necessary ports are open.
  
  
  
  User Authorizations:
  
  Check the user authorizations to ensure that the user has the necessary permissions to access the Internet Graphics Service. This can be done through transaction SU01 or PFCG.
  
  
  
  Browser Compatibility:
  
  Test the Internet Graphics Service using a different web browser or ensure that the current browser is up to date and compatible with the service.
  
  
  
  Restart the Service:
  
  If the service is running but still encountering issues, consider restarting the Internet Graphics Service or the entire SAP system if necessary.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may provide additional troubleshooting steps or patches related to the Internet Graphics Service.
  Documentation: Refer to the official SAP documentation for detailed information on configuring and troubleshooting the Internet Graphics Service.
  Community Forums: Engage with SAP community forums or support channels for insights from other users who may have encountered similar issues.
  
  If the problem persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance.