How To Fix RSO_CTC027 - Could not contact IGS

SAP Error Message - Details

• Message type: E = Error

• Message class: RSO_CTC - Message class for CTC related messages

• Message number: 027

• Message text: Could not contact IGS

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

Run report GRAPHICS_IGS_ADMIN.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message RSO_CTC027 - Could not contact IGS ?

  The SAP error message RSO_CTC027: Could not contact IGS typically occurs in the context of SAP Business Warehouse (BW) or SAP BusinessObjects when there is an issue with the connection to the Information Grid Service (IGS). This service is responsible for handling certain tasks related to data processing and reporting.
  Causes:
  
  Network Issues: There may be network connectivity problems between the SAP system and the IGS server.
  IGS Service Down: The IGS service might not be running or could have crashed.
  Configuration Issues: Incorrect configuration settings in the SAP BW or IGS settings can lead to this error.
  Firewall Restrictions: Firewalls or security settings may be blocking the communication between the SAP system and the IGS.
  Version Compatibility: There may be compatibility issues between the versions of SAP BW and IGS.
  
  Solutions:
  
  Check IGS Status: Ensure that the IGS service is running. You can do this by checking the service status on the server where IGS is hosted.
  Network Connectivity: Verify that there are no network issues. You can use tools like ping or traceroute to check connectivity to the IGS server.
  Review Configuration: Check the configuration settings in SAP BW related to IGS. Ensure that the connection parameters are correctly set.
  Firewall Settings: If applicable, review firewall settings to ensure that they are not blocking the required ports for IGS communication.
  Logs and Traces: Check the logs for both SAP BW and IGS for any additional error messages that might provide more context on the issue.
  Restart Services: Sometimes, simply restarting the IGS service or the SAP BW system can resolve transient issues.
  Consult Documentation: Refer to SAP Notes or documentation for any specific patches or updates that may address known issues with IGS.
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may provide additional insights or solutions for this error.
  System Logs: Review system logs (transaction SM21) for any related error messages that could provide more context.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered and resolved similar issues.
  
  If the problem persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance.