How To Fix RSO_CTC027 - Could not contact IGS

RSO_CTC027 - Overview

• Message type: E = Error

• Message class: RSO_CTC - Message class for CTC related messages

• Message number: 027

• Message text: Could not contact IGS

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

Run report GRAPHICS_IGS_ADMIN.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

RSO_CTC027 - Details

• The SAP error message RSO_CTC027: Could not contact IGS typically occurs in the context of SAP Business Warehouse (BW) or SAP BusinessObjects when there is an issue with the connection to the Information Grid Service (IGS). This service is responsible for handling certain tasks related to data processing and reporting.
  Causes:
  
  Network Issues: There may be network connectivity problems between the SAP system and the IGS server.
  IGS Service Down: The IGS service might not be running or could have crashed.
  
  Configuration Issues: Incorrect configuration settings in the SAP BW or IGS settings can lead to this error.
  Firewall Restrictions: Firewalls or security settings may be blocking the communication between the SAP system and the IGS.
  Version Compatibility: There may be compatibility issues between the versions of SAP BW and IGS.
  
  Solutions:
  
  Check IGS Status: Ensure that the IGS service is running. You can do this by checking the service status on the server where IGS is hosted.
  Network