How To Fix RSM_RULE047 - Agent rules cannot be not relevant for both workitems and notifications

SAP Error Message - Details

• Message type: E = Error

• Message class: RSM_RULE -

• Message number: 047

• Message text: Agent rules cannot be not relevant for both workitems and notifications

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message RSM_RULE047 - Agent rules cannot be not relevant for both workitems and notifications ?

  The SAP error message RSM_RULE047 indicates that the agent rules defined in the system are not relevant for both work items and notifications. This typically occurs in the context of SAP Business Workflow or SAP Business Process Management (BPM) when the system is unable to determine a valid agent for a particular task or notification based on the defined rules.
  Cause:
  
  Agent Rule Configuration: The agent rules may not be properly configured or may not match the criteria for the work items or notifications being processed.
  Missing or Incorrect Conditions: The conditions set in the agent rules might not be met by any of the potential agents, leading to the inability to assign the work item or notification.
  Workflow Definition Issues: There may be issues in the workflow definition itself, such as missing steps or incorrect task assignments.
  User Authorizations: The users who are supposed to be assigned as agents may not have the necessary authorizations or roles assigned to them.
  System Settings: There may be system-wide settings or parameters that affect how agent determination is performed.
  
  Solution:
  
  Review Agent Rules: Check the agent rules defined in the system. Ensure that they are correctly configured and that the conditions are appropriate for the work items and notifications in question.
  Test Agent Determination: Use transaction code SWI1 (Work Item Selection) or SWI2_FREQ (Work Item Selection for Frequency) to test the agent determination process and see if any agents are being returned.
  Check Workflow Definitions: Review the workflow definitions to ensure that all steps are correctly defined and that tasks are properly assigned to agents.
  User Authorizations: Verify that the users who should be receiving the work items or notifications have the necessary authorizations and roles assigned.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on configuring agent rules and troubleshooting related issues.
  Debugging: If necessary, use debugging tools to trace the execution of the workflow and identify where the agent determination is failing.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as PFTC (Task Maintenance), SWDD (Workflow Builder), and SWI1 for monitoring work items.
  SAP Notes: Check SAP Notes for any known issues or patches related to agent determination and workflow processing.
  Community Forums: Engage with SAP community forums or support channels for additional insights and shared experiences from other users facing similar issues.
  
  By following these steps, you should be able to identify the root cause of the RSM_RULE047 error and implement a solution to resolve it.