How To Fix RSM_RULE020 - No agents determined after execution of responsibility determination rule

SAP Error Message - Details

• Message type: E = Error

• Message class: RSM_RULE -

• Message number: 020

• Message text: No agents determined after execution of responsibility determination rule

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message RSM_RULE020 - No agents determined after execution of responsibility determination rule ?

  The SAP error message RSM_RULE020 indicates that no agents were determined after the execution of a responsibility determination rule. This typically occurs in the context of SAP's workflow or business process management, where responsibilities for tasks or actions need to be assigned to specific users or agents based on predefined rules.
  Cause:
  
  
  Missing or Incorrect Rules: The responsibility determination rules may not be correctly defined or may be missing altogether. This can happen if the rules do not match the criteria set for the task or if they are not activated.
  
  
  Data Issues: The data being processed may not meet the conditions specified in the responsibility determination rules. For example, if the relevant organizational units, roles, or user assignments are not properly configured, the system may not find any matching agents.
  
  
  Configuration Errors: There may be configuration issues in the workflow or the responsibility determination settings that prevent the system from identifying the appropriate agents.
  
  
  Authorization Issues: The users or agents that should be assigned may not have the necessary authorizations to be considered for the task.
  
  
  Solution:
  
  
  Review Responsibility Rules: Check the responsibility determination rules in the SAP system. Ensure that they are correctly defined and activated. You can do this by navigating to the relevant configuration area in SAP (e.g., transaction code SWDD for workflow).
  
  
  Check Data Consistency: Verify that the data related to the task is complete and meets the criteria set in the responsibility rules. This includes checking organizational units, roles, and user assignments.
  
  
  Test with Different Scenarios: If possible, test the responsibility determination with different scenarios or data sets to see if the issue persists. This can help identify if the problem is data-specific.
  
  
  Review Authorizations: Ensure that the users or agents who should be assigned have the necessary authorizations. You can check this in the user management area of SAP.
  
  
  Debugging: If the issue is not resolved through the above steps, consider debugging the workflow or the responsibility determination process to identify where the breakdown is occurring.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on configuring responsibility determination rules and troubleshooting related issues.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SWDD (Workflow Builder), PFCG (Role Maintenance), and SU01 (User Maintenance) for managing workflows and user roles.
  SAP Notes: Check for any SAP Notes related to this error message or responsibility determination rules, as they may provide additional insights or patches.
  Community Forums: Engage with SAP community forums or support channels for shared experiences and solutions from other users who may have encountered similar issues.
  
  By following these steps, you should be able to identify the cause of the RSM_RULE020 error and implement a solution to resolve it.